Volunteer - Member Services Translator

Volunteer Opportunity Description

 

A volunteer translator will assist communication between YMCA staff and customers if a language barrier exists. This position will operate primarily at the front desk, but may be asked to assist staff in translating throughout the building as needed.

Essential Functions:

  • Help YMCA staff with transactions for those who require translation
  • Assist non-English speaking customers with questions/concerns related to the YMCA
  • Alleviate language barrier for staff and customers during incidents/complaints at the YMCA
  • Monitor and assist in directing traffic at the front desk

Requirements

 

Volunteer Requirements:

  • Minimum age of 18
  • Volunteer application
  • Interview
  • Evening and weekend availability
  • Ability to speak English and at least one other language
  • Pass criminal background check
  • Completion of New Volunteer Orientation (NVO)
  • Signed Code of Conduct

Preferred Qualifications:

  • Previous customer service experience
  • Ability to speak Somali or Spanish

Physical Demands:

  • Standing for long periods of time
  • Moving throughout the building to other departments