Customer Service Representative/Full-time - St. Charles, MO

Job Description

 
  • Training Schedule: 8am to 4pm Monday – Friday for two weeks (paid training)
  • Starting pay is $12.35/hr with opportunity to earn monthly bonus based on performance
  • Opportunity to work from home – based on performance and availability

 PRIMARY RESPONSIBILITIES:

  • Provide inbound customer service phone support to Access Securepak and Access Corrections customers.
  • Process customer orders, deposits, track shipments and answer customer questions
  • Process a variety of administrative tasks as a result of the customer call
  • Consistently meet establish performance metrics and quality standards
  • Complete other duties assigned by management

Requirements

 

BASIC QUALIFICATIONS:

  • Must be at least 18 years old
  • High school diploma or GED equivalent
  • Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
  • Ability to attend two week training from 8am to 4pm Monday through Friday
  • Must pass drug test, background check and have satisfactory credit check
  • Basic computer navigation skills and ability to toggle between different computer screens and programs

 OTHER QUALIFICATIONS: 

  • Prior customer service experience
  • Excellent verbal and written communication skills
  • Professional and upbeat telephone voice
  • Ability to type 30 wpm

Required Language:  English

We are proud to be an EEO/AA employer M/F/D/V.  We maintain a drug-free workplace and preform pre-employment substance abuse testing and background screening.

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