Customer Service Representative/Part-Time - St. Louis, MO

Job Description

 

Keefe Group is the nation’s leading supplier of food, personal care products, electronics and clothing to the correctional commissary market. An industry leader since 1975, Keefe has pioneered the evolution of products and packaging to fit the unique requirements of commissaries nationwide. We have a passion to be innovative, and our success has come from meeting the unique needs of the industries we serve. We develop products and services tailored specifically to the requirements of our customers. Our approach to business is simple: be honest, treat customers with respect and exceed their expectations. Excellence, integrity and service are our tradition.

  • Training Schedule: 8am to 4pm Monday – Friday for two weeks (paid training)
  • Starting pay is $12.00/per hour
  • Opportunity to work from home – based on performance and availability
  • Must have availability to work between the hours of 2:00pm and 11:00pm

PRIMARY RESPONSIBILITIES:

  • Provide inbound customer service phone support to Access Securepak and Access Corrections customers.
  • Process customer orders, deposits, track shipments and answer customer questions
  • Process a variety of administrative tasks as a result of the customer call
  • Consistently meet establish performance metrics and quality standards
  • Complete other duties assigned by management

 

 

Requirements

 

BASIC QUALIFICATIONS:

  • Must be at least 18 years old
  • High school diploma or GED equivalent
  • Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
  • Ability to attend two week training from 8am to 4pm Monday through Friday
  • Must pass drug test, background check and have satisfactory credit check
  • Basic computer navigation skills and ability to toggle between different computer screens and programs

OTHER QUALIFICATIONS: 

  • Prior customer service experience
  • Excellent verbal and written communication skills
  • Professional and upbeat telephone voice
  • Ability to type 30 wpm

We are proud to be an EEO/AA employer M/F/D/V.  We maintain a drug-free workplace and preform pre-employment substance abuse testing and background screening.