Operations Team Member (Administrative Support)

Job Description


GENERAL PURPOSE OF THE JOB:  To perform various clerical and administrative duties.


  • Process daily orders and issue credits as needed in a timely manner.
  • Complete monthly reports for corporate.
  • Communicate with customers to confirm receipt of orders as well as updates regarding schedule changes.
  • Review and respond to inmate communication forms in a timely manner.
  • Answer phone calls and route them accordingly.
  • Provide backup for other administrative assistant’s duties.
  • Complete miscellaneous projects that contribute to department accomplishing objectives as assigned by Management. 




High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



  • Have a professional, upbeat telephone voice and manner
  • Effective communication and interpersonal skills
  • Good organizational skills
  • Ability to multi-task
  • Mathematical skills
  • PC experience – Microsoft Word and Excel a plus
  • Strong verbal and written communication skills
  • Strong time management skills and ability to meet deadlines 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.