Customer Service Specialist-Johnston & Murphy Temporary to Full-Time

Overview

Date Posted:
5/3/2019
Address:
1415 Murfreesboro Road
City:
Nashville
State:
TN
Country:
United States of America
Category:
Customer Service

Description

 

Responsible for servicing the needs of Johnston & Murphy/ Trask customers and retail locations using excellent product knowledge and internal processes. 

 

Job Responsibilities:

  • Handle incoming calls to process customer orders driven from catalog and web
  • Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
  • Meet individual and team customer focused goals
  • Provide timely feedback regarding system needs, process  improvements, website issues or customer concerns
  • Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
  • Effective communicator within the organization; build lasting and productive relationships with co-workers.
  • Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
  • Assist with special projects within the organization 

Minimum Requirements

 

Education and Experience:

  • Prior experience in customer service and/or sales related field
  • High school diploma or equivalent, some college preferred.

 

Job Requirements:

  • Proficient MS Office Applications
  • Ability to quickly learn new software and applications
  • Excellent verbal and written communication skills
  • Follow procedures in place with minimal error
  • Ability to manage work and effectively multi-task
  • Use effective interpersonal skills and customer focused attitude to contribute to the success of the team

 

Other Requirements:

  • Must be able to work a scheduled shift between the hours of 7:00am and 9:00pm Monday - Friday and Saturday 8:00am to 5:00 pm.