Water Treatment Assistant Superintendent


End Date:
Date Posted:
Job Code:
Water Plant
109 3rd Ave S
United States of America
Maximum Salary:
Minimum Salary:



Purpose of Job

  • Using broad objectives and guidelines and under limited supervision, this position is responsible for managing the Water Treatment Plant operations, staff and activities in the absence of the Water Treatment Plant Superintendent.
  • This position reports to the Water Treatment Plant Superintendent.

Essential Job Functions:

  • Responsibilities include but are not limited to:


  • Familiarity with membrane technology, laboratory sampling to include jar testing and other operational testing, chemical dosing, pump operation, SCADA operation, and shift communications.


  • Ensuring proper and accurate facility operation and quality water production required to meet the Safe Drinking Water Act, local, State and Federal rules and regulations.


  • Assists the Superintendent and Department with the water treatment plant budgeting process, asset management, and maintenance of the facility.


  • Assists the Superintendent with compiling data to complete daily and monthly operation reports (MOR).


  • Verifies all compliance reports are submitted to appropriate Departments, agencies and/or regulators in an accurate and timely manner.


  • Ensuring that all staff job functions, daily reports are performed properly, accurately and documented in a timely manner.


  • Supervises, directs and evaluates staff, handling employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals as assigned.


  • Creating, maintaining, revising, or otherwise providing accurate, correct and up to date standard operation procedures (SOP) and QA/QC documents for all operations and processes.


  • Oversees and ensures that all working conditions are safe.


  • Ensuring employees follow safety guidelines and that all chemicals, PPE equipment and tools are utilized in a safe, efficient and effective manner.


  • Oversees and confirms routine and scheduled maintenance of all plant equipment and processes have been performed and properly documented to ensure continued effective operation.


  • Compiles records, observes conditions, and performs calculations ensuring the operation is performing as designed.


  • Assists in the collection, testing of water samples and the proper and accurate recording of said data.

Other Job Duties


Performs other job duties as assigned, including:

  • Handles customer complaints, concerns
  • Cleans, calibrates and maintains lab equipment
  • Fills in for operators who are absent
  • Perform related duties and responsibilities assisting other employees in the department as required.

Primary Job Challenges


  • Primary challenges of this position include staying up to date on the latest technologies, rules, regulations and policies required by local, state and federal laws.

 Equipment Operated


  • Operates all process equipment used at water treatment plant as well as computers and other office equipment.

Key Competencies Required

  • Knowledge of Job:

Has thorough knowledge of the policies, procedures, and activities of the City and water treatment plant operation practices as they pertain to the performance of duties relating to the position. Is knowledgeable of water treatment plant operation practices as necessary in the completion of daily responsibilities. Knows how to develop and administer operations and staff plans and objectives for the expedience and effectiveness of specific duties of the Department. Can develop and implement short and long-term goals for the Department as necessary under the direction of the Superintendent in the promotion of effectiveness and efficiency. Knows how to keep abreast of any changes in policy, methods, computer operations, equipment needs and polices, etc. as they pertain to Departmental operations and activities. Can effectively communicate and interact with subordinates, supervisors, the general public, and all other groups involved in the activities of the Department. Can assemble information and make written reports and documents in a concise, clear and effective manner.  Have good organizational, management, human relations, and technical skills. Can use independent judgment and discretion in supervising subordinates including the handling of emergency situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards, and resolving problems. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Has comprehensive knowledge of the terminology, principles, and methods utilized within the Department. Has the mathematical ability to handle required calculations using percentages and decimals. Is knowledgeable and proficient with computers. Can read, understand and interpret financial reports and related materials.


  • Quality of Work: Maintains exacting standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all departments and divisions, co-workers and the general public.


  • Quantity of Work: Performs described "Essential Job Functions" and related assignments efficiently and effectively to produce quantity of work which consistently meets standards and expectations of the organization.


  • Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists Superintendent in identifying alternative solutions to problems or situations.  Implements decisions in accordance with prescribed and effective policies and procedures as outlined by the Superintendent to minimize errors. Seeks expert or experienced advice where appropriate and researches problems, situations and alternatives before exercising judgment.


  • Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with City / Department policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between staff persons and Departments within the City.


  • Relationships with Others: Shares knowledge with managers, Superintendent and Operators for mutual and departmental benefit. Contributes to maintaining high morale among all department employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public to maintain good will toward the Department and to project a good image. Tactfully and effectively handles requests, suggestions and complaints from other persons to maintain good will within the Department.  Emphasizes the importance of maintaining a positive image to staff.  Interacts effectively with Superintendent, Director, City Administrator, department heads, staff, elected officials, regulatory officials and the general public.


  • Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology.  Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activity in accordance with priorities and estimated schedules.


  • Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the City, department and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.


  • Planning: Plans, directs and uses information effectively to enhance activities and production of the water treatment plant. Knows and understands the expectations of the City regarding the activities of the water treatment plant and its operations to see that these expectations are met. Designs and formulates ways, means, and timing to achieve the goals and objectives of the department and the City. Within constraints of City policy; formulates appropriate strategy and tactics for achieving plant and departmental objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve the goals and objectives of the water treatment plant, the department and the City.


  • Organizing: Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all plant and department matters affecting them and/or of concern to them.


  • Staffing: Works with the water treatment plant Superintendent where appropriate, to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and the City.  Personally, directs the development and training of plant personnel ensuring they are properly inducted, oriented and trained.


  • Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to operators so they know whether their performance levels are satisfactory.  Commends and rewards employees for outstanding performance yet does not hesitate to recommend disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of City goals and objectives.


  • Controlling: Provides a work environment which is orderly and controlled.  Coordinates, audits, and controls manpower and financial resources efficiently and effectively. Coordinates, audits, and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of City standards, methods and procedures.


  • Delegating: Assigns duties to operators as necessary and/or appropriate to meet water treatment plant and department goals, enhance staff abilities, build confidence on the job and assists operators in personal growth. Has confidence in staff to meet new or additional expectations.


  • Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the plant and department. When a policy, procedure or strategy does not foster the desired result, moves decisively and explicitly to notify Superintendent of possible alternatives.


  • Creativity: Regularly seeks new improved methodologies, policies and procedures for enhancing the effectiveness of plant and department. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.


  • Human Relations: Strives to develop and maintain good rapport with all water treatment plant staff. Listens to and considers their suggestions and complaints, reports these to the Superintendent. Maintains the respect and loyalty of staff.


  • Policy Implementation: Has a clear and comprehensive understanding of City policies regarding the department and City function. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.


  • Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the City and continually reviews department policies to ensure that any changes in City philosophy or policies are appropriately incorporated. Also, understands the relationship between the operating policies, practices, department morale and performance. Works to see that established policies enhance same.


Physical Demands and Work Environment


Physical Demands: Performance of the essential duties of this job requires the incumbent to:


  • Frequently stand.
  • Frequently walk.
  • Frequently use stairs.
  • Occasionally use hands to finger, handle, or feel.
  • Occasionally reach with hands and arms.          
  • Regularly talk or hear.                                   
  • Occasionally taste or smell.
  • Occasionally lift up to 10 pounds.                  


Work Environment:  Performance of the essential duties of this job requires:


  • Occasional exposure to wet or humid conditions (non-weather).
  • Frequent work near moving mechanical parts
  • Frequent exposure to toxic or caustic chemicals
  • Occasional exposure to outdoor weather conditions


The work environment is loud (examples: manufacturing department, large earth-moving equipment).

Minimum Requirements



Education and Experience:


  • Bachelor's degree in chemistry, biology (or related) with three to five years’ experience operating a water treatment plant equivalent to a Tennessee Grade IV facility; or any equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities for this position.


Required Certifications/Licenses: 


  • Must possess a Tennessee Water Treatment Operator’s Grade IV License.