Customer Service Specialist-Johnston & Murphy

Overview

Date Posted:
6/27/2019
Address:
1415 Murfreesboro Road
City:
Nashville
State:
TN
Country:
United States of America
Category:
Customer Service

Description

 

The Ideal Candidate

As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy/Trask customers, and Johnston & Murphy retail location. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues, and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.

How You Will Make an Impact 

  • Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
  • Meet individual and team customer focused goals
  • Provide timely feedback regarding system needs, process  improvements, website issues or customer concerns
  • Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
  • Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
  • Assist with special projects within the organization 

Minimum Requirements

 

Experience and Skills You’ll Need to Have

  • 1 year experience in a customer service, retail or sales related field
  • High school diploma or equivalent, some college preferred.
  • Effective interpersonal skills and customer focused attitude to contribute to the success of the team
  • Must be able to work a scheduled shift during the normal operating hours of 7:00am to 9:00pm Monday - Friday and Saturday 8:00am to 5:00pm.