Program Coordinator


Date Posted:
Schafer Hall
117 East 118th Street
New York
United States of America
Administrative and Support



Position Overview

Supported Housing Scatter Site Apartment Program (90 units) is seeking a Program Coordinator to assist with program operations. The Program Coordinator (PC) is responsible for the supervision of the Residential Case Managers at Schafer Hall Bailey house. The PC ensures care coordination of resident needs, quality assurance of the Housing programs, and direct service support. The PC ensures resident records are in-compliance as per HASA standards and other regulatory requirements, assists residents with entitlements, provides ongoing psycho social support, monitors health and well-being, and makes appropriate referrals, both internally and externally, as needed.



• Provide documented formal supervision to the Scattered site Residential Case Managers. • Manage quality assurance of the program through record checks and data reports. • Act as the main representative of the SHAP Programs, including participating in inter-disciplinary meetings, treatment planning meetings, and special events. • Facilitate monthly clinical meetings • Meet with residents on an as-needed basis, while ensuring monthly home visits by staff and the direct provision of quality case management for all residents. • Ensure that the SHAP Housing sites are contract compliant, consistent with HASA standards. • Monitor medical conditions, including viral suppression; of residents and make appropriate referrals, as needed. • Conduct intake meetings with new referrals and inform the Program Director and the clinical team of all “High Risk” behaviors or medical conditions. • Help new residents move into their apartments, including apartment set-up. • Develop and maintain initial Assessments within 30-Days, and Re-assessments every six-months. • In collaboration with the client, create individual service plans that are strength-based and client-centric. • Appropriate interventions to reduce unnecessary de-compensation, hospitalization, relapses and escorts clients/ and assist with home visits as needed. • Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, and dental; said referrals should be internal whenever practical and external as needed. • Complete all required reports and submit required data on or before the prescribed deadlines. • Plan, organize, and facilitate recreational activities. • Ability to teach basic Applied Daily Living Skills, including personal hygiene and grooming, meal preparation, laundry, housekeeping, and home safety. • Demonstrate proficiency with case management (e-ICare and eShare) and medical (e-Clinical Works) software. • Ensure linkage to entitlements and maximize income potential through SSI, SSD, etc. • Participate in weekly formal supervision with your supervisor. Come to meetings prepared. • In coordination with your supervisor- review monthly rent roll documentation and develop individual plans of action to address arrears. • Complete all trainings required by the agency. • Complete trainings that are required by your relevant profession or credential, including Narcan training on an annual basis. Encourage residents to participate in relevant offered trainings. • Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Minimum Requirements


Educational Requirements

• Master’s degree in social work, psychology, counseling, or related field required; and/or at least three years of relevant experience required in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use. LMSW and/or CASAC strongly preferred. • Understanding of harm-reduction practices and how to implement into daily client interactions. • Experience with and knowledge of HIV/AIDS, homelessness, and resources available in New York City. • Dependable & flexible. • Bilingual (English-Spanish) is helpful. • Ability to work a flexible schedule and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year. • Ability to maintain a high level of confidentiality. • Demonstrated ability to manage information, including the maintenance of complete and accurate resident files. • Strong communication skills, both verbally and written, including the ability to communicate with all levels of management. • Strong interpersonal, coaching, and administrative skills. • Strong mathematical, analytical, and strategic skills. • Ability to prioritize and multi-task. • Must possess ability to set boundaries and limits with client population. • Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint).

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.