Reservations Agent

Job Description

 

The Reservations Sales Agent position is responsible for handling hotel room reservation requests in an efficient, courteous manner to achieve maximum efficiency and occupancy.  Duties include providing superior customer service; keeping informed of all room types, packages and rates; describing rooms in manner that will up-sell the hotel; offering alternative choices (days of week, dates, room types) to all callers where the initial request cannot be achieved; checking availability for all requested dates through the computer to ensure current and accurate status of the hotels is given; keeping abreast of all functions and special events; following through on all changes pertaining to guest reservations and cooperating and coordinating with all related departments to provide the best possible service.  Long hours sometimes required.  Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.