Customer Service Associate

Location: Amarillo, TX (4301 S.W. 45th)

 

 Hastings Customer Service Associates are responsible for providing excellent customer service by greeting customers, offering assistance, offering advice on purchase decisions, and providing a clean and safe store environment for associates and customers.

 

Brand Competencies:

·          Approachability

·          Customer Focus

·          Time Management

·          Integrity and Trust

·          Adaptability

 

Position Competencies:

·          Functional/Technical Skills

·          Learning on the Fly

·          Action Oriented

·          Perseverance

·          Composure

·          Self-Knowledge

 

Key Responsibilities:

·          Greet and connect with every customer and help influence purchasing decisions

·          Continually grow knowledge of products and customers

·          Comply with standards for merchandising and stocking front of store and department product

·          Maintain the highest standards of conduct and confidentiality

·          Follow proper register/cash handling policies and procedures and conduct a successful cash audit upon the completion of each shift 

·          Takes advantage of new training opportunities and tools

 

 

 

·          High School Diploma/GED (or 17 years of age and a senior in high school)

·          1 year retail experience preferred

·          Register/Cash handling experience

·          Excellent customer service skills

·          Strong time management and organizational skills

·          Ability to work in a team environment

·          Computer experience preferred but not required

·          Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs

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