Customer Service Manager

Location: San Angelo, TX (4238 Sunset Dr.)



Hastings Customer Service Managers are responsible for the supervision and management of the front counter team leaders and associates working in the front counter area while maintaining a positive team atmosphere.  Additionally, they are accountable for training associates and front counter team leaders to company guidelines; and maintaining the consistent execution of key personnel responsibilities.


Brand Competencies:

·          Approachability

·          Customer Focus

·          Time Management

·          Integrity and Trust

·          Adaptability


Position Competencies:

·          Learning on the Fly

·          Timely Decision Making

·          Delegation

·          Conflict Management

·          Action Oriented

·          Composure


Key Responsibilities:

·          Develops, maintains and supervises front counter customer service associates.

·          Ensures customer satisfaction, thereby increasing sales.

·          Responsible for effective execution of line management and efficient front counter operations.

·          Ensures efficient and productive use of labor.

·          Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.

·          Ensures accurate completion of cash reporting.

·          Increases rental video productivity by ensuring FCTL’s manage correct drop box procedures and shelve videos in a timely manner.

·          Ensures a safe, clean and secure work environment.

·          Ensures accurate completion of training materials.

·          Delegates actions from SWAS tours with the Manager to FCTL’s/CSA’s to complete.

·          Responsible for posting “opportunity knocks” in common area visible to all associates.




·          High School Diploma or GED

·          Previous management and hiring experience

·          1 year customer service experience

·          Cash handling experience

·          Excellent customer service skills

·          Strong time management and organizational skills

·          Ability to work in a team environment

·          Must be at least 21 years of age

·          Full-time availability required

·          Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs

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