Customer Service Manager

Location: Searcy, AR (105 North Poplar)



Hastings Customer Service Managers are responsible for the supervision and management of the front counter team leaders and associates working in the front counter area while maintaining a positive team atmosphere.  Additionally, they are accountable for training associates and front counter team leaders to company guidelines; and maintaining the consistent execution of key personnel responsibilities.


Brand Competencies:

·          Approachability

·          Customer Focus

·          Time Management

·          Integrity and Trust

·          Adaptability


Position Competencies:

·          Learning on the Fly

·          Timely Decision Making

·          Delegation

·          Conflict Management

·          Action Oriented

·          Composure


Key Responsibilities:

·          Develops, maintains and supervises front counter customer service associates.

·          Ensures customer satisfaction, thereby increasing sales.

·          Responsible for effective execution of line management and efficient front counter operations.

·          Ensures efficient and productive use of labor.

·          Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.

·          Ensures accurate completion of cash reporting.

·          Increases rental video productivity by ensuring FCTL’s manage correct drop box procedures and shelve videos in a timely manner.

·          Ensures a safe, clean and secure work environment.

·          Ensures accurate completion of training materials.

·          Delegates actions from SWAS tours with the Manager to FCTL’s/CSA’s to complete.

·          Responsible for posting “opportunity knocks” in common area visible to all associates.




·          High School Diploma or GED

·          Previous management and hiring experience

·          1 year customer service experience

·          Cash handling experience

·          Excellent customer service skills

·          Strong time management and organizational skills

·          Ability to work in a team environment

·          Must be at least 21 years of age

·          Full-time availability required

·          Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs

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