Register Complex Supervisor

Location: Westbury, NY (1085 Old Country Road)

Job Description

 

 

POSITION SUMMARY:

A Register Complex Supervisor will drive sales and service through Century 21’s Core Values. All register complex activities related to customer service, purchases, returns, and exchanges are under the direction of the supervisor. With training, coaching, and development, a team of cashiers will grow following the leadership of the supervisor.

 

 

DUTIES AND RESPONSIBILITIES:

  • Ensure that the “Select Your Best” training is utilized to recruit a qualified group of cashiers to exceed expectations and build a company bench.
  • Provide the leadership, direction, and support to your team of cashiers to deliver an amazing guest experience.
  • Partner with Guest Experience Management (GEM) team to ensure that cashiers are properly trained to deliver an “Amazing” transaction.  Through your leadership utilize and reinforce “Amaze” training to coach cashiers to exceed customers’ expectations.
  • Consistently coach cashiers on how to improve their handling of transactions and awareness of Century 21 policies and procedures.
  • Maintain a clean, neat, and organized work environment.
  • Utilize the Century 21 guest to cashier ratio standard to ensure appropriate levels of customer service.
  • Utilize bank-line and register merchandise to drive multiple unit sales.
  • Maintain a high level of shortage awareness

Requirements

 

KNOWLEDGE AND SKILLS:

  • Results oriented, passionate, and shows a strong sense of urgency.
  • Ability to build partnerships with all levels of the organization.
  • Ability to train, motivate, and mentor.
  • Demonstrates strong leadership, interpersonal, and communications skills.
  • Demonstrates problem-solving skills.
  • Commitment to exemplifying the Century 21 Core Values

 

CORE VALUES:

Consistently demonstrate a commitment to C21’s Core Values and Higher Purpose: Delivering Value to Live Better.

  • Respect: Speak and listen generously, leave people feeling heard, respected and honored.
  • Communicate: Share, discuss and listen openly.
  • Teamwork: Take care of each other and give back.
  • Honesty: Act with integrity, do the right thing.
  • Grow: Grow and drive change.
  • Positivity: Be positive, passionate and have fun. Celebrate enthusiasm and effort while rewarding success.
  • Amaze: Deliver amazing experiences to each other, our community and our guests. Go above and beyond what is expected.