Customer Service Supervisor II (Salaried)

Location: Newton, NJ (Ed: Rchc New Jersey)




  • The Support Services Manager is responsible for effective service delivery to clients and supervising, guiding, and directing Coordinators and Direct Support Professionals. 
  • Manage information systems, supervise Coordinators, monitor the selection of appropriate staff, identify problem situations, schedule client services, and assist in problem solving to strive for optimum outcomes.



  • Supervisory and management skills required.
  • Excellent communication skills and problem solving skills. Must have a strong desire to assume the responsibilities of the job including understanding that problems/challenges are to be expected and are a normal part of the job on a daily basis.
  • Experience with working with disadvantaged populations and knowledge of DDD/ALTCS. 
  • Bilingual a plus. 
  • The Support Services Manager must never have been shown by credible evidence (for example, a court or jury, a department investigation, or other reliable evidence) to have abused, neglected, sexually assaulted, exploited, or deprived any person or to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect at the time of application.
  • Education: High School Diploma.  College degree in related field preferred.


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