Membership Sales Consultant

Location: Princeton North, NJ (4250 Route 1 North)

 

The Membership Consultant (MC) position contributes to TSI’s success by promoting the club and company, introducing prospects to the joys of fitness and maintaining a positive member experience for increased member retention. As the “Ambassador of TSI’s Brand Experience”, the Membership Consultant is required to operate using the three standards of operational excellence: Always Welcoming, Always Helpful and Always Accountable while ensuring the alignment of all TSI initiatives.

Model and promote the mission, values and guiding principles of TSI through appropriate appearance, words and actions.

• Engage in opportunities that positively impact the member experience.

• Adhere to all operational excellence standards related to providing a great member experience.

• Consistently look for opportunities to gain new members and elevate service levels.

• Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.

• Develop relations within community and local small businesses by involving club in community events.

• Build a network of contacts through prospecting and referrals.

• Develop and maintain relationships with current members on a name to name basis.

• Handle member complaints and resolve issues promptly.

• Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of TSI’s role in helping them reach their fitness goals.

• Reach and surpass monthly sales projections.

• Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer.

• Attend sales and training meetings as necessary.

 The Membership Consultant reports directly to the General Manager.

 

 

 

• High school diploma or GED  
• College degree in business, sales & marketing, or related field preferred
• Prior sales experience preferred
• Excellent customer services skills, outgoing, motivational and friendly
• Ability to deal with pressure in meeting sales quota
• Excellent listening and verbal communication skills
• Ability to build relationships with members
• Ability to resolve conflicts in a professional, tactful manner
• Work cooperatively with other staff and members
• Ability to multi-task and learn quickly
• Ability to operate a computer and proficient in Microsoft Excel, Word

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