Membership Sales Consultant

Location: Princeton North, NJ (4250 Route 1 North)

 

The Membership Consultant (MC) position contributes to TSI’s success by promoting the club and company, introducing prospects to the joys of fitness and maintaining a positive member experience for increased member retention. As the “Ambassador of TSI’s Brand Experience”, the Membership Consultant is required to operate using the three standards of operational excellence: Always Welcoming, Always Helpful and Always Accountable while ensuring the alignment of all TSI initiatives.

  • Model and promote the mission, values and guiding principles of TSI through appropriate appearance, words and actions.
  • Engage in opportunities that positively impact the member experience.
  • Adhere to all operational excellence standards related to providing a great member experience.
  • Consistently look for opportunities to gain new members and elevate service levels.
  • Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.
  • Develop relations within community and local small businesses by involving club in community events.
  • Build a network of contacts through prospecting and referrals.
  • Develop and maintain relationships with current members on a name to name basis.
  • Handle member complaints and resolve issues promptly.
  • Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of TSI’s role in helping them reach their fitness goals.
  • Reach and surpass monthly sales projections.
  • Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer.
  • Attend sales and training meetings as necessary.

 The Membership Consultant reports directly to the General Manager. 

 

 

 

  • High school diploma or GED  
  • College degree in business, sales & marketing, or related field preferred
  • Prior sales experience preferred
  • Excellent customer services skills, outgoing, motivational and friendly
  • Ability to deal with pressure in meeting sales quota
  • Excellent listening and verbal communication skills
  • Ability to build relationships with members
  • Ability to resolve conflicts in a professional, tactful manner
  • Work cooperatively with other staff and members
  • Ability to multi-task and learn quickly
  • Ability to operate a computer and proficient in Microsoft Excel, Word
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