MEMBERSHIP - Membership Connector

Location: Frisco, TX (Frisco - Main YMCA 3415 Main Street)

Job Description

 

GENERAL FUNCTION

Provides initial prospective member interviews, tours and exit interviews.  Conducts fitness orientations and serves new and existing  health seeker members in becomming connected to the YMCA, its members, staff, and small communities.  Fosters existing and initiates new small communities within the organization.

PRINCIPAL ACTIVITIES / POSITION RESPONSIBILITY

Must be energetic, detail-oriented and a self-starter with the willingess to be a team player.  Addtionally, the incumbent must atted the YMCA of Metropolitan Dallas New Employee Orientation and Blood borne Pathogens training and Listen First training within 90 days of hire date.  Ability to perform multiple taks, meeting various dealine routinely without direct supervision. Ability to represent the YMCA to membership, program participants, staff and volunteers.  Must have working knowledg and/or physical abilities to use all cardio and wight equipment in facility.  Ability to handle stressful situations along with diffcult individuals without personalizing or internalizing comments made.  Ability to exercise discriminating and independent judgment.

Requirements

 

KNOW-HOW

High School Diploma or equivalent.  At least one year experience in customer service and at least six months experience in the health and wellness feild is preferred.  Must be able to handle personal information and multiple tasks simultaneously.  Must have strong communication skills and the ability to relate well to the public.  This individual will possess a strong understanding of the YMCA mission, the Gulick Collaborative, and have a strong desire to deliver quality service to the community.  Must have exceptional organizational skills.  This person will be out-going, compassionate, and considered a people person with outstanding customer service skills.  Interviewing, connecting, personal follow-ups, setting up and orienting members in various areas of the branch (cardio, fitness centers, group exercise classes, weights, etc.) is also a primary function of this position.