Team Leader Operations (Store Management)



Primary Job Functions

Human Resources

  • Complete and execute all new hire paperwork and maintain employee files.
  • Conduct new hire orientation for all hourly associates.
  • Ensure that benefit information is distributed and communicated to associates in a timely manner.
  • Responsible for totaling time and hours for payroll on a weekly basis and entering into Kronos, as well as making any adjustments and verify receipt by corporate payroll.
  • Responsible for ensuring bulletins and general postings are in compliance with Policies &Procedures (P&P’s).
  • Coordinate drug testing and background checks for all store associates.
  • Responsible for ensuring the authorization of new hires and conducting initial screening for all store associates.
  • Recruits, interviews and is involved in final selection of all Operations associates.
  • Address any associate complaints, grievances and questions as they arise.
  • Execute disciplinary procedures fairly and document corrective action properly.
  • Maintain Company dress code for all associates.

Cash Wrap, Register, and Cash Management

  • Ensure all P&P’s are followed in the cash office and cash wrap.
  • Coordinate and monitor training of staff.
  • Supervise the sales of tickets, licenses and ski passes including service & replacement plans.

Training and Developing Staff

  • Ensure compliance in and the execution of Company sponsored training programs including Stop, Serve and Sell; Learning Management System (LMS); and Customer Experience Index (CEI).
  • Recruit, interview and is involved in final selection of staff.
  • Create new hire’s training schedule; follows Training Checklist with all new hires.
  • Complete yearly performance evaluations for associates.  Recommend promotional and merit increases based on performance.

Gift Sales Management

  • Manage cash wrap and gift department merchandise.
  • Set and communicate department sales goals.
  • Maintain merchandise levels.
  • Track the placement and signage of ad goods.


Operations Management

  • Participate in the “Manager on Duty” Program, which requires complete understanding of all store procedures.
  • Responsible for the protection of company assets.
  • Control operations payroll budget.  Schedule staff efficiently to maximize sales and accommodate store traffic.
  • Order store supplies on a monthly basis as needed.
  • Monitor audit compliance for all departments and responsible for all audit activity in store.
  • Monitor and execute issues regarding price management control.
  • Prepare status updates regarding operations to Store Manager.
  • Organize, participate and take notes for store safety and shrink committee and report any potential safety issues to Risk Management.
  • Respond to inquiries from the corporate office in regard to operational tasks or issues.
  • Be aware of and report any potential asset protection issues.
  • Responsible for Store Operational Audit compliance.
  • Responsible for other duties as assigned or developed.

Technical Services

  • Monitor and verify Technical Service department integrity and inventory accuracy.
  • Responsible for maintaining established Technical Services P&P’s.
  • Ensure Technical Service associates are trained and required certifications are obtained.



Prerequisite skills/experience for position

  • 2-5 years experience in a retail environment or equivalent relevant experience.  Previous management experience preferred.
  • Detail oriented with strong numeric ability, and sound judgment.
  • Excellent organizational and communication skills.
  • Ability to interact comfortably and enthusiastically with customers.
  • Must have knowledge of local competitive environment.
  • Ability/flexibility to work any open store hours.
  • Excellent interpersonal skills for purposes of orientating and training new associates.
  • Strong regard for policies and procedures and an ability to execute company standards successfully.
  • Understand and facilitate Policies & Procedures (P&P’s) and Audit procedures.
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