Case Manager - WFS 816140

Location: Cleveland, OH (Rws Oh Cuyahoga Wex)


  • This position provides career guidance and counseling after conducting a thorough individual assessment. Also provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency.   
  • Help customers maintain eligibility for ResCare services by way of attendance, job search and workshop activities. 
  • Guide job seekers through the career planning with expert advice.
  • Interview customers to gather information on training needs, educational background, work experience, skills, initerest and eligibility.
  • Identify outside resources, programs and other services for customers if needed.   Track the length of time the customer has been with ResCare and make appropriate referral to funder outstation workers when necessary. 
  • Works in conjunction with Job Recruiters/Business Services Team to assist customers in securing employment.  May provide follow-up after job placement to ensure job retention and the elimination of barriers that may impede job retention. 
  • Authorize and coordinate supportive services that may include child care, transportation, school supplies etc., and track obligations of funds; assist customers in working with other community and social service organizations by serving as an advocate for the customer; ensures case record documentation is current, accurate, thorough and compliant with the law, regulations, and established policies and procedures; prepare reports related to program activities.
  • maintain existing linkages to community resources and develop new ones to further the goals of the program and the success of customers; provide labor market information to all customers; performs additional duties as assigned





  • Related Bachelor’s degree from an accredited university or college, or equivalent combination of education and work experience;
  • Excellent verbal and written communication skills; 
  • Excellent focus on customer service skills;
  • Demonstrated computer skills, with experience using word processing and spreadsheet software programs; Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
  • Experience providing career guidance or counseling preferred.
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