Department: Business Office
Reports To: Business Office Manager/Administrator
Exempt Status: Non exempt
FUNCTION: The Receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephone and directing calls. This employee also provides clerical support to staff as needed.
SUPERVISORY RESPONSIBILITIES: none
• Able to project a professional image.
• Persons who have been found guilty by a court of law of abusing, neglecting or mistreating individuals in a health care related setting are ineligible for employment in this position.
• Knowledge of and demonstrated skills in general office procedures.
• Freedom from illegal use of drugs.
• Freedom from use and effects of drugs and alcohol in the workplace.
• Working knowledge of personal computer and software applications used in job functions, (word processing, graphics, databases, spreadsheets, etc.)
• Strong organizational and analytical skills; oral and written communication skills.
Education and/or Experience: Minimum high school diploma or equivalent. Typing proficiency of 50-60 words per minute.
Certificates, Licenses, Registrations: None
LANGUAGE SKILLS: Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the public
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY: Ability to define and solve problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient directory.
• Accept job applications and forward to appropriate department heads.
• Organize work to be addressed by receptionist on other shifts.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Know of emergency and disaster procedures of the facility.
• Demonstrates respect for co-workers and responds to needs of residents by complying with facility policies.
• Demonstrates ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Ability to carry out the essential functions of this job
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, including those relating to Infection Control/Safety/Quality Improvement, as assigned.
• Access continuing education opportunities appropriate to responsibilities.
• Perform other duties as assigned.
RESIDENT RIGHTS: Promote residents’ rights, assists residents to make informed decisions, treats residents with dignity and respect, reports suspected abuse or neglect, supports independent expression, choice and decision-making.
LEADERSHIP: Demonstrates willingness to try new tasks; generates new ideas for change; evaluates and recognizes priorities, selects effective team members, challenges others to learn, keeps current and integrates new information, communicates and models organization values, fosters high performance, recognizes need for and provides adequate resources.
QUALITY IMPROVEMENT: Applies quality improvement principles, tools, and techniques; assists in data collections; identifies processes for improvement in daily work.
ENVIRONMENT OF CARE: Demonstrates understanding of fire and emergency procedures, participates in fire and disaster drills, demonstrates understanding of safety and security precautions, demonstrates understanding of hazardous material plan and demonstrates proper use of equipment.
INFECTION CONTROL: Applies hand washing principles during daily work. Complies with the employee health program, demonstrates understanding of the process for identifying and handling infectious waste, maintains personal hygiene, complies with OSHA standards in the work place and demonstrates understanding of cross-contamination.
INFORMATION MANAGEMENT: Promotes confidentiality of resident information, reports suspected violation of security/confidentiality issues.
INTERPERSONAL SKILLS: Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback; sets clear standards for performance; evaluates job performance and provides effective feedback; establishes systems to measure effectiveness, efficiency, and service; creates and maintains reporting mechanisms.
CONTINUING EDUCATION: Attends in-service and education programs; attends continuing education required for maintenance of professional certification or licensure.
PHYSICAL DEMANDS: The physical demands described here representative those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit; use hands and fingers; reach with hands and arms; and talk or hear. Occasional physical effort with light to medium objects. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.