Specialist Cafe Foodservice PT

Location: Youngstown, OH (4210 Belmont Ave Cafe# 3637)

Job Description


Position Summary:

Provides outstanding service to all customers with a key focus on the foodservice area; ensures that all food items meet the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or exceeded, greets customers in a friendly manner and suggestively sells and samples items to help increase sales.

Position Responsibilities:

  • Ensures proper preparation, presentation and maintenance of stock levels for all foodservice products available to the customer
  • Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available and ready for consumption
  • Takes an active role in promoting new foodservice programs introduced by the Company
  • Assists in code-dating food items to ensure quality and safety.  Follows all food sanitation guidelines
  • Helps ensure proper storage, dating and rotation of all food products and supplies
  • Actively promotes foodservice items through regular sampling initiatives, engages in suggestive selling and communication of promotional items and specials
  • Cleans and maintains the foodservice area including, but not limited to, cleaning counters, equipment, floors and cabinets.  Performs light maintenance duties as assigned
  • Helps ensure all equipment is operating correctly.  Communicates to Management when maintenance is needed
  • Monitors customer lines at the Point of Sale (POS) system and opens additional registers as needed, in order to expedite the sales process
  • Learns and follows all applicable procedures outlined in the Company Food Service User’s Guide
  • Listens and responds to customer requests and forwards necessary information to Management
  • Maintains knowledge of current sales/goals for each food category, Food Quality compliance inspections and the Speedway Customer Ready Worksheets
  • Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed
  • Provides suggestions for and actively participates in improving sales, margins and execution of all foodservice programs
  • Completes other duties as assigned by Management

Additional responsibilities for Café Foodservice Specialist:

  • Provides service to the Café foodservice area and ensures that all food items meet the required food quality
  • Ensures customers are treated as Café guests and that orders are completed in a timely and friendly manner
  • Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the sales process
  • Completes all Café training documents and follows all applicable procedures
  • Completes the Speedy Café Customer Ready Worksheets
  • Assists in training fellow Café associates on existing and new training programs as needed




Education Requirements:

  • No requirement

Experience Requirements: 

  • Foodservice/customer Service experience preferred

Skill Requirements:

  • Basic computer skills
  • Exceptional customer service skills
  • Good verbal and written communication skills
  • Understanding of store functions and operations 
  • Capable of working in a fast-paced environment and ability to work as a member of a team
  • Ability to model proper workplace behavior, including being respectful, honest and fair
  • Ability to perform repeated bending, kneeling, twisting and overhead reaching
  • Ability to work in intermittent temperatures, e.g., outside by the pumps and in the cooler
  • Ability to stand for an entire shift
  • Ability to frequently lift between 5 to 20 pounds
  • Ability to occasionally lift up to 50 pounds

Note:  Not authorized to drive for Company business