Head Clerk

Location: Point Loma, CA ()

 

General Summary:

The Head Clerk assists the Store Manager and Assistant Store Manager in motivating and inspiring the team to achieve store productivity goals.  They help manage the payroll budget to ensure the store’s contribution is on target.  The Head Clerk also provides a strong leadership presence and control in the store, while ensuring that all customers receive good service and quality merchandise.

Major Duties and Responsibilities:

  •  Assists Store Manager and Assistant Store Manager in responsibility for the store
  • Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
  • Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
  • Performs all duties of an Associate while also functioning as a Head Clerk
  • Utilizes company tools to diagnose opportunities and develops action plans to improve performance
  • Forecasts/reforecast business, focusing on productivity to meet sales goals
  • Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
  • Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business
  • Assists Store Manager in partnering with Corporate Service Center personnel to increase sales, drive/promote merchandise categories, and expand markets
  • Helps Store Manager in identifying training needs and providing on-going training opportunities as needed
  • Provides direction, support, and ongoing feedback to staff
  • Leverages individual staff strengths
  • Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
  • Assists Store Manager and Assistant Store Manager in delivering consistent, in the moment, feedback and coaching
  • Ensures company standards are met for store and associate appearance at all times
  • Prioritizes, plans, and adjusts schedules as necessary to maximize sales
  • Consistently reviews payroll, ensuring appropriate staff levels at all times
  • Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner
  • Ensures all pricing, signage, and display information is correct at all times
  • Receives regular vendor deliveries and stock sales floor in a timely manner
  • Responsible for controlling inventory stock levels and reordering as necessary within budget
  • Enforces all company policies and procedures, including health, safety, and security
  • Manages and controls shrink
  • Performs all duties as directed by supervisors

 

 

 Skills Required:

  • Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
  • Relationship Management: Able to build constructive and effective relationships
  • Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
  • Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals .Possess strong organizational and time management skills
  • Demonstrates strong listening, written and oral communication skills

Qualifications:
 

  • Strong verbal and written communications skills
  • Must be an excellent organizer and problem solver with strong project management skills
  • Possess strong interpersonal skills to communicate with confidence to both internal and external customers
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