MEMBERSHIP - Member Service Representative

Location: Dallas, TX (White Rock YMCA - 7112 Gaston Avenue)

Job Description


Imagine going to work knowing that what you do each day positively influences the lives of people in your community.  At the Y, strengthening community is our cause.   We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor.  If you think you have what it takes, apply today! 

Member Service Representatives will do the following:

  • Promote and sell memberships and services
  • Learn to give quality tours according to the goals and interests of our members
  • Scan member cards and greet by name
  • Build relationships and retain members
  • Answer member questions in a prompt, professional, and friendly manner
  • Attend paid trainings and meetings and learn new skills
  • Work with a team to make a lasting difference in your community
  • Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
  • Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch


  • Dedicated to helping others
  • Provide positive outlook and experiences
  • Friendly and team oriented
  • Adaptable to changing situations
  • Ability to manage multiple priorities
  • Must be able to stand for long periods of time
  • Professional customer service and communication skills
  • Responsible for quality and accuracy
  • Ability to learn new programs quickly
  • Proficient with Microsoft Suite and web navigation
  • Creative and innovative
  • High school diploma, GED, or higher
  • Bilingual helpful, but not required