Volunteer - Member Services

Location: Mounds View, MN (Mounds View Community Center 5394 Edgewood Dr)

Volunteer Opportunity Description


If you know what great customer service looks and feels like, this volunteer opportunity is for you!  As a Member Services volunteer, you will help our service and sales teams  provide excellent service to all our Y members, guests and program participants.


  • Welcome folks to the Y, greeting and scanning in members and guests
  • Help us to promote our programs for Youth Development, Healthy Living and Social Responsibility
  • Assist our Y members, guests, and participants by answering general questions.
  • Monitor locker rooms and building, ensuring a safe, secure environment
  • Help us keep clean towels available for our member
  • Follow all procedures and policies of the department, branch and Association

Physical Demands

  • Ability work on a computer scanning in members


  • You will model your excellent customer service skills
  • Patience helps in communicating with individuals of all ages and backgrounds
  • Dedicated to member safety and the mission and philosophy of the YMCA
  • Volunteer application
  • Face-to-face interview
  • Criminal Background Check
  • Signed Code of Conduct
  • Completion of online New Volunteer Orientation (NVO)