Community Manager


Date Posted:
Requisition Number:
United States of America
Travel Percentage:
Employment Status:
Full Time



Job Summary: The Community Management Lead will be responsible for aligning all company communications, PR, social media, and marketing content to create a strong brand identity. Be the first point of contact for online followers, thus developing an intimate relationship with the online community. 

Principal Duties:

  1. Develop and execute a strong, brand-relevant content plan for social media.
  2. Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
  3. Engage with online community and respond to comments and requests.
  4. Analyze web traffic and relevant community metrics to measure results and ensure content is correct.
  5. Relay community feedback to relevant internal stakeholders.
  6. Devise and implement community communication initiatives.
  7. Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
  8. Attend events and support community events as it makes sense for our social strategy.
  9. Liaise with external agencies or creators to ensure accurate brand representation.

Essential Functions:

  1. Excellent communication skills and ability to communicate effectively to all levels of the organization both orally and in writing
  2. Handle multiple priorities simultaneously
  3. Work independently as well as in a team environment
  4. Organize, plan and manage projects in a timely and efficient manner
  5. Work collaboratively with cross-functional teams
  6. Solid understanding of the organization's business operations and industry
  7. Strong love for all things social
  8. Superb time management skills
  9. Ability to spot and be aware of relevant trends, opportunities and important social media changes

Minimum Requirements


Basic Qualifications:

  1. Degree in Communication, English, Journalism, Marketing or related field preferred
  2. Minimum of three years of experience managing social media platforms
  3. Experience with paid social media
  4. Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential
  5. Knowledge of Sprinklr or similar programs to manage online postings on different platforms
  6. Proficient in Google Analytics
  7. Knowledge of marketing trends and techniques