Field Support Technician (Sacramento, CA)

Overview

Date Posted:
7/15/2019
Job Code:
FDSPT
Location:
Inmate Calling Solutions ICS
City:
Sacramento
State:
CA
Country:
United States of America
Category:
Information Technology
Employment Status:
Regular Full Time
Requisition Number:
20006

Description

 

 Inmate Calling Solutions (ICSolutions) provides inmate telephone service and related technology to correctional facilities throughout the United States.  ICSolutions' mission is to focus advanced technology and proven resources into transforming the inmate calling arena.  ICSolutions is dedicated to ongoing technology advances delivering market-specific solutions coupled with unsurpassed technical support and customer service. This business philosophy has earned ICSolutions the reputation of being a market leader in this highly competitive and fast-growing segment of the telecommunications industry.

Key Responsibilities:
• Provide installation, service and support to inmate telephones and call control systems.
• Install, test and service software on digital voice recorders, call processing systems and inmate telephones.
• Install, terminate and test LAN/WAN, Category 5 and Fiber Optic cabling.
• Perform routine PMI’s.
• Communicate with customer/dispatch on service information.
• Perform physical phone and phone line diagnostics/repairs and telephony integration troubleshooting.
• Perform computer diagnostics and repair.
• On call 24/7 for site to make remote or physical repairs to phones and/or equipment.
• Maintain documentation and communicate clearly with corporate dispatch center.

Minimum Requirements

 

 Requirements:
• Must have T-1 and analog circuit repair knowledge.
• Must be able to develop good working relationships with facility personnel.
• Service and maintain inmate phone systems at correctional facilities within an assigned region.
• Ability to travel throughout assigned territory as needed.
• Excellent written and verbal skills.
• Strong team oriented business skill.
• Professional attitude in dealing with customers.
• One year of technical education, training or related experience.
• High school diploma or equivalent

Travel Requirements:
• 100%
• Valid driver’s license with excellent driving record

Other qualifications:
• Must pass background, credit, and drug checks
 
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

 

#ICS


Satisfying Customers with Integrity and Innovation for over 40 years!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.