Senior Network Engineer

Overview

Date Posted:
4/3/2019
Job Code:
SRPCA
Location:
Inmate Calling Solutions ICS
Address:
2200 Danbury Street
City:
San Antonio
State:
TX
Country:
United States of America
Category:
Information Technology
Employment Status:
Regular Full Time
Requisition Number:
20017

Description

 

GENERAL PURPOSE OF THE JOB:  Supports administration, maintenance and deployment of related hardware and software of company’s network.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Oversees the day to day operation of computer networks including hardware/software support
  • Secures network by developing network access, monitoring, control and evaluation
  • Maintenance and administration of network switches routers and VOIP gateways.
  • Maintenance and administration of network monitoring utilities – Nagios, Open NMS and other related programs.
  • Maintenance and administration of SIP client and Asterisk server.
  • Maintenance and administration of network related hardware and software inventories and documentations.
  • Provide 2nd/3rd level problem call triage and resolution on local and remote sites (ICS network inside jail facilities) network issues.
  • Troubleshoot, diagnose and resolve network problems and related physical layer infrastructure.
  • Responding to network trouble tickets reported in Mantis ticketing system and service requests regarding SIP clients and other network related issues.
  • 24/7 on-call support for Mission Critical Network issues.
  • Coordinate the installation, configuration and maintenance of network components.
  • Researches, analyzes and implements software or hardware changes to rectify any network issues.
  • Assesses network performance to ensure that it meets the present and future needs of the business.
  • Reviews facilities bandwidth requirements on routine basis and provides input to capacity planning activities.
  • Design and Document system processes to support network communication operations.
  • Implements network security procedures and makes recommendations for improvement.
  • Design and Develop scripts and programs to support network routine and related tasks.
  • Performs related duties and fulfills responsibilities as required

Minimum Requirements

 

EDUCATION AND/OR EXPERIENCE

Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:  CompTIA, A+, Network +

OTHER SKILLS AND ABILITIES:

  • Configure and troubleshoot network devices and paths (e.g. SIP, telephony, data).
  • Troubleshooting network, desktop, hardware and software issues
  • Ability to work independently.
  • Knowledge of PC architecture and various hardware, software and network protocol.
  • Experience with Linux, Microsoft operating systems and telephony systems.

OTHER QUALIFICATIONS: 

  • Must pass background, credit, and drug checks

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

#ICS


Satisfying Customers with Integrity and Innovation for over 40 years!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.