Member Engagement Director


Requisition Number:
Date Posted:
Job Code:
302 43rd Ave SE



Salary: $42,025+ annually, plus excellent benefits
Hours: Full Time, Exempt
Position Closes: May 31

Ignite your Passion, Live the Y Cause

Would you like to share your passion for customer service with others? Would you like to use your leadership and development skills to provide a great staff and member experience? As the member engagement director, you will direct all aspects of the member experience with oversight of registration, corporate relationships, and member appreciation.

If hired for this position you will provide leadership and support for the internal and external member experience and create meaningful relationships that promote growth and development. You will coordinate branch specific events and incentives in order to build retention and enhance member experiences.

In this position, you will develop and maintain collaborative relationships with community organizations. You will also meet performance measurement through annual giving, major gifts, and/or endowment by telling the Y story and raising charitable dollars to fulfill our mission.

As a full time employee, you will receive a medical/dental/vision benefits package, retirement savings plan, Employee Assistance Plan (EAP), life and long term disability benefits, Paid Time Off (PTO), Extended Leave Plan (ELP), and a family membership to the YMCA of Pierce and Kitsap Counties.

Minimum Requirements


Are you a good fit?

  • I have a Bachelor’s degree and/or two years related knowledge and experience that includes supervision, fiscal management, program development, staff and volunteer development. 
  • I have experience in sales, customer relations, and marketing.
  • I love working with people.
  • I know how to give great customer service.
  • I am organized, proactive and know how to get things done.
  • I am comfortable on a computer.
  • I am excited to assist the staff leadership team in reaching annual campaign goals through recruiting campaigners, making personal asks and supporting branch events.