Human Resources Generalist


End Date:
Date Posted:
Job Code:
City Hall
109 3rd Ave S
United States of America
Maximum Salary:
Minimum Salary:



I.  Purpose of Job

Assists in administering human resource functions including recruitment and selection, employee tracking, wellness programs, and disciplinary procedures ensuring compliance with all government requirements and regulations as well as City policies. Administers leave in accordance with FMLA, state requirements, and City policies.  

II. Essential Job Duties  

A.  Benefits, FMLA, & leave administration  

  • Answers questions regarding claims, benefits, COBRA rights, and benefits related issues from employees, department heads, retirees, providers, and carriers.
  • Assists in administering the City’s retirement plans including pension plan, 401(a), 457 and Roth IRA plans which includes explaining, enrolling, processing of related documents, and attending pension committee meetings.

B.  Personnel tracking, filing, and processing

  • Creates & distributes personnel orders for citywide personnel changes, including hires, terminations, transfers, promotions, and pay.
  • Updates payroll system with new hire demographics, salary entries, new positions created, changed, and pay scale changes.
  • Calculates all pay changes for promotions, demotions, duties, annual increases, etc.
  • Maintains, calculates and updates various spreadsheets to track and verify current and former employee related data.
  • Meets with finance/budget representative to verify and match all positions, changes, and salary information.
  • Partners with department directors and supervisors regarding changes, updates, and status of personnel.
  • Creates and updates organization charts for all City departments for annual budget.
  • Responsible for the protection, administration, tracking and storing of confidential medical information. Confidential medical information includes employee insurance files, billing, FMLA, doctor’s notes/releases, return to work restrictions.
  • Instructs employees as to proper ways to complete claim forms or changes to medical or dental enrollment forms and informs the Finance Department of deduction changes from employee payroll checks.
  • Processes incoming bills, LTD claims, and life insurance claims, interfaces between employee and LTD carriers to resolve disputes; maintains correspondence files, and assures employee's receipt of long-term disability payments. 

C.  Recruitment and selection  

  • Manages the City’s applicant tracking system to create requisitions, screening questions, job postings and reporting.
  • Assigns and trains City users to properly access and use tracking system for recruitment purposes.
  • Assists in the hiring process, which may include but is not limited to writing/posting/advertising vacancy ads; screening applications; assisting with interviews; assisting Police/Fire entry level testing and Assessment Centers; preparing certification lists; making employment offers; completing employment references, drivers license, criminal history, and personal reference checks.
  • Conducts recruitment efforts, including promotion from within the City, filling vacancies timely with the best qualified employees.
  • Manages all on-boarding activities  

D.  Employee training, development, and wellness program

  • Organizes, schedules, and conducts new hire orientation.
  • Manages the City’s tuition reimbursement program, including verifying eligibility, tracking, and requesting reimbursement payments.
  • Works with Wellness Team members who represent each department to implement wellness related programs and events.  Conducts periodic employee wellness program interest survey. 
  • Aggressively pursues innovative ideas for wellness program; develops and assists with all aspects of wellness program, including flu shot vaccinations, fitness center, health screenings, annual health fair, and other events.
  • Conducts exit interviews with all departing employees, analyze trends related to turnover.  

E.  HR projects and support

  • Project manager & administrator for the planning, implementation, training, and conversion to the City’s timekeeping and HRIS. 
  • Assists HR Director and HR Manager with the disciplinary process, which may include attending disciplinary hearings, taking notes, recording hearings and preparing verbatim transcripts. 
  • Performs research and analysis on a variety of human resources functional areas including compensation and benefits, human resources development, policies and procedures, etc.
  • Performs general office work, which includes answering phone; answering questions from employees and applicants; preparing departmental correspondence; establishing/maintaining employee files; developing personnel forms, letters, procedures and methods of record keeping; and scheduling appointments, training/meeting sites and dates.
  • Assists HR Director and HR Manager with various projects, which includes, but is not limited to notifying employees of changes in policies, procedures, rules, regulations; budget preparation; and completing salary surveys.
  • Assists HR Director and HR Manager with RFP’s for various departmental business needs. 

F.  Performs Analytical Studies

  • Prepares and completes various periodic and special statistical reports and projects for the Human Resources Department
  • Assesses and benchmarks customer needs, market dynamics, technology, and competition to identify possible changes to existing processes
  • Reviews and analyzes existing systems effectiveness, efficiency, and ability to meet City needs and then facilitates development of strategies for improving current processes

III. Other Job Duties

Performs other job duties as assigned, including:

  • Assists with employee events, which includes coordinating activities, meals, awards, or prizes for events.
  • Schedules psychological evaluations as needed.
  • Perform related duties and responsibilities to assist other employees in the department as required.  

IV. Primary Job Challenges

Primary challenges of this position include establishing communication with City departments in order to notify HR of personnel status and pay updates.

V.  Equipment Operated

Computer and other office equipment such as printers and fax machines 

VI. Key Competencies Required

  • Job Content Knowledge

Has considerable knowledge of the policies, procedures, and activities of the City and personnel and hiring practices as they pertain to the performance of the duties of Human Resources Generalist.  Is knowledgeable of secretarial practices as necessary in the completion of daily responsibilities.  Must be very knowledgeable of benefits programs, and of insurance, unemployment, and workers compensation forms.  Should have experience conducting background checks and employment references. Has considerable knowledgeable of EEOC and ADA. Has comprehensive knowledge of the terminology, principles, and methods utilized within the department. Is knowledgeable and proficient with computers. 

  • Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
  • Reasoning Ability: Ability to define complex problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Teamwork:  Develops constructive and cooperative working relationships with others.  Encourages others to express their ideas and opinions.  Provides input into identifying and solving problems.  Anticipates need of others for information about job tasks and work environment and provides it to them in a timely manner.  Willingly assists others with job tasks when appropriate.   

VII. Physical Demands and Work Environment

Physical Demands: Performance of the essential duties of this job requires the incumbent to: 

  • Occasionally stand.
  • Occasionally walk.
  • Frequently sit.
  • Regularly use hands to finger, handle, or feel.
  • Occasionally reach with hands and arms.    
  • Occasionally stoop, kneel, crouch, or crawl.
  • Regularly talk or hear.
  • Occasionally lift up to 10 pounds. 

Work Environment:  Performance of the essential duties of this job requires:

  • Occasional exposure to outdoor weather conditions 

The work environment is moderately noisy (examples: business office with computers and printers, light traffic).

Minimum Requirements



Education and Experience: The required knowledge, skill, and abilities to satisfactorily perform job duties are normally acquired through obtaining a Bachelor’s degree (B.A. or B.S.) from a four-year College or University plus two to three years of related experience and/or training; or an equivalent combination of education and experience. 


PHR or SHRM-CP within two years of hire