Intake Specialist


Date Posted:
57 Willoughby Street
New York
United States of America




The Intake Specialist will be responsible for the screening of patients including insurance verification, new registration, insure daily sliding fee completions and uploading in EMR, and assisting the Patient Care Coordinator with medical case management services for all Primary Care patients. 


  • Completes intake screening of new patients and identify program eligibility to ADHC, OASAS, Health Home, OMH, PrEP, UND, HEP C, RAD etc.

  • Completes PRAPARE screening for new and annual patient visits

  • Generate lead in eICare for new patients including MRN

  • Complete sliding scale application for uninsured/underinsured patients and uploads into the EMR.

  • Assist with enrolling uninsured patients with insurance including ADAP applications for Health Services Clients.

  • Coordinates the enrollment of patients into the UND program 

  • Provides assessment (PRAPARE) and referral services for all clients enrolled in PC, which include but is not limited to, coordination of care and case management referrals

  • Assesses primary care patients for entitlements and assist patients that need to enroll in Medicaid HMO. Assist clients with changing their insurance/ PCP.

  • Participates in interdisciplinary meetings, health fairs for insurance enrollment

  • Participates in Morning Huddle, regular medical staff meetings including Quality Improvement.  

  • Documents clinical interventions in the PC medical records. 

  • Performs outreach activities by telephone, formalized written letters to enrolled patients who have not accessed services or who have not shown up for appointments for more than three months. Evidence of outreach efforts must be documented in the medical record.  

  • Supports and participates in advocacy efforts to end the twin crises of homelessness and AIDS.

  • Assist medical providers with all paperwork needed by clients in regard to various needs, i.e transportation, home health aide, verifications, etc. Complete SSI paperwork requested and send it to the appropriate place.

  • Assist with patient registration process with professionalism and accuracy

  • Performs professional and efficient scheduling of patient appointments

  • Understands the needs of our customers, effectively provides service and or resolves problems, escalate to Clinic Manager or Clinic Director. Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all

  • Understanding while working in a fast pace environment with competing priorities may require assisting in other roles as needed. 

  • Other duties as assigned by either Clinic Director or Clinic Operations Manager

  • Ability to work occasional evenings and weekends with advance notice.

  • Understanding and practice of the Housing Works core values of All-In, Stronger Together, High Performance, and Membership

Minimum Requirements



  • Associates Degree preferred. The candidate must have a strong knowledge in HIV/AIDS, case management and entitlements. The candidate should be able to perform psychosocial assessments and reassessment and demonstrate the ability to discern medical emergencies and alert the appropriate medical and clinical personnel for assistance and support. Knowledge of HIPAA regulations on requests for medical documents is required. Strong organizational and clinical skills required and proficiency in Spanish is preferred. Candidate must be willing to work on weekends.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.