Senior Customer Account Specialist


Date Posted:
Job Code:
United States of America



The Senior Customer Account Specialist supports the YMCA mission by guiding members, participant families and team members on the billing process. They are responsible for importing and exporting data from our point of sales systems which may include but is not limited to billing, providing reports, managing accounts receivables, and communicating with third party billing. The incumbent also maintains records, files and cash receipts; prepares daily deposits, documents and reports; communicates with members, participants, and team members; and other general office work.

Essential Functions:

  • Provide premier customer service to members, participants, and YMCA team members.
  • Provide reports and administrative support to branch, department, or program area and build and maintain positive relationships with team members, participant families.
  • Manage accounts receivable for the Association.
  • Act as liaison with county and other third party agencies for all child care programs and camps.
  • Prepare and supply administrative and financial reporting.
  • Process Personal Pricing (financial assistance) for child care families by supporting our mission to those in need.


This position reports to the Accounts Billing and Receivable Manager and/or the Accounts Receivable Team Lead. The Accounts Billing and Receivable Manager reports to the Customer Service Center Director.  The incumbent interacts regularly with members, participants, and team members. The incumbent has no budgetary or supervisory responsibilities.

Minimum Requirements




  • Minimum of two (2) years customer service experience
  • Demonstrated data processing skills
  • Ability to work independently and multi-task
  • Ability to process a large volume of work
  • Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
  • Must be organized and have strong attention to detail
  • Ability to communicate with a diverse customer population.
  • Excellent written and interpersonal communication skills
  • Ability to make decisions, set priorities, and work as a team
  • Ability to work with complex accounts and highly confidential information
  • Ability to work effectively in a fast paced, deadline driven environment


  • Bilingual (Spanish, Russian, Somali and Hmong)
  • Experience working with county/third party agencies.
  • Experience with web site administration
  • Minimum one (1) year of accounts receivable experience


  • Values
  • Inclusion
  • Relationships
  • Quality Results
  • Communication
  • Decision Making
  • Functional Expertise

Work Conditions:

  • Must be able to work on a computer for extended periods of time.
  • Must be able to travel locally for occasional meetings.
  • This role routinely uses standard office equipment such as computers, phones, and photocopiers.
  • While performing the duties of this job, the employee is regularly required to talk or hear.

In joining the YMCA family, you will be joining an organization with a long history of caring about people. Our goal is to consistently attract, develop, motivate, and retain the most talented and competent team members. We look to all our team members to practice, instill and model – in spirit, mind, and body – the YMCA core values of caring, honesty, respect, and responsibility.