Manager Patient Access


Date Posted:
Job Code:
Department - Enterprise
4400 Long Prairie Rd
Flower Mound
United States of America



The Patient Access Manager is responsible for the supervision of the Hospital's Patient Registration areas, Inpatient and Outpatient, the Financial Counseling, Central Scheduling and PBX operations. Duties include guidance and coverage for employees, monitoring of quality assurance measure, and oversight in ongoing staff training. The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre and post visit services. Manages the activities including credit, collections and communications. Implements policies and procedures. May provide for fiscal controls and guidelines over the admitting process, scheduling and insurance functions.

Job Duties:

1.   Ensures the accuracy and completeness of daily registrations

2.   Ensures a high level of quality service provided to patients

3.   Responsible for adequate staffing and overage in all Patient Access areas

4.   Responsible for staff development, including training, reviews of progress and communication of findings

5.   Monitors all Patient Access processes generally and individual workers specifically to assure compliance with department policies & procedures

6.   Monitors staff production

7.   Monitors scheduling interaction and performance with physicians and patients to ensure appropriateness

8.   Offers guidance to employees related to Point-of-Service collective activity

9.   Ensures proper utilization of purchased software

10. Goals and objectives set in conjunction with the Director of Patient Access are expected to be met or exceeded

11. Keeps up to date on changes imposed by Medicare, Medicaid, Commercial Insurance as well as Federal and State laws impacting health care.

12. Ensures appropriate utilization of human resources during vacations, Illness or other events that may arise

13. In concert with the Director of Patient Access, will participate in the recruitment, scheduling and discipline of staff

14. Problem situations are to be resolved appropriately and independently

15. Sets priorities appropriately

16. Ensure Director of Patient Access informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow

17. Must be capable of performing the tasks required of hourly employees

Minimum Requirements


Bachelor's degree in Business Administration, Health Care Management or related field highly desired.

3-5 years Management or Supervisory experience required

Ability to foster an environment that nurtures collaboration, teamwork and mutual respect.

Analytical ability required to evaluate processes and recommend improvements as necessary.

Good oral and written communication skills to work with patients, physicians and staff

Strong commitment to formalized orientation and training of staff on an on-going basis