Branch Administrative Coordinator/Customer Service Representative - Full Time


Date Posted:
Job Code:
United States of America



The Branch Administrative Coordinator is responsible for providing support to the branch/camp community board by acting as the board liaison. The incumbent works with the Executive Director in supporting the administrative duties of Mission Advancement, Human Resources, Purchasing and other Association Services departments.

The Customer Service Representative is responsible for providing premier customer service to our members, participants, and branch/camp team members which may include but is not limited to determining customer requirements, answering inquiries, resolving problems, fulfilling requests, making recommendations, maintaining and updating  databases, tracking incoming calls, and assisting with online system troubleshooting. Time will be equally distributed between both the Branch Administrative Coordinator position and the Customer Service Representative position.

Essential Functions

  • Provide administrative support for the branch/camp day to day operations and Executive Director.
  • Provide administrative support for the branch/camp community board which may include but not limited to answering questions, attending meetings, providing meeting minutes, scheduling rooms and food.
  • Provide administrative support and maintain records for Mission Advancement and Branch/Camp capital Campaigns which may include but not limit sending thank you letters for all pledges and preparing batch transmittals of annual and capital campaign pledges and payments.
  • Assist with all fundraising efforts which may include coordinating and organizing procedures and assignments related to special events and board efforts.
  • Purchase all supplies and materials for Dept. 10 (Admin), including food needed for board meetings and annual Campaign events.
  • Perform HR administrative duties which may include but not limited to collecting new part time hire paperwork, maintaining part time personnel files for the branch/camp and assisting in the annual merit process.
  • Assist in training and provide systems/computer support for branch/camp staff.


  • Values
  • Inclusion
  • Relationships
  • Quality Results
  • Communication
  • Functional Expertise

Minimum Requirements


Qualifications - Required

  • Minimum of two (2) years of experience in administrative work
  • Minimum of two (2) years customer service experience preferably in a call center
  • Ability to process a large volume of work
  • Knowledge and proficiency in Microsoft Office, Word, Excel, and Outlook
  • Must be organized and have strong attention to detail
  • Ability to communicate with a diverse population
  • Excellent written and interpersonal communication skills
  • Ability to work independently and multi-task

Qualifications - Preferred

  • Bachelor’s Degree in Business Administration or Communications
  • Multilingual
  • Call Center Experience

Work Conditions

  • Must be able to work on a computer for extended periods of time
  • Travel locally to YMCA branches and other program sites

In joining the YMCA family, you will be joining an organization with a long history of caring about people. Our goal is to consistently attract, develop, motivate, and retain the most talented and competent team members. We look to all our team members to practice, instill and model – in spirit, mind, and body – the YMCA core values of caring, honesty, respect, and responsibility.