Regional Director for Community Partnerships

Overview

Date Posted:
9/9/2019
Location:
81 Willoughby St 2nd Fl
City:
Brooklyn
State:
NY
Country:
United States of America
Category:
Service

Description

 

Position Overview

The Regional Director is responsible to lead under the direction of the Vice President for Community Partnerships all aspects of community development in assigned regional territory including opportunity identification, opportunity management and relationship management; strategy formulation and development of tactical action plans and implementation; managing outreach team and their activites and communications with both internal teams and external referral sources. The Regional Director of Community Partnerships is responsible to achieve regional targets by implementing Housing Works strategies to drive growth across all lines of business and expand Housing Works market position. The Regional Director will recruit and manage a high performing account management team that will focus on building long term relationships with key referral channels. He/she will coordinate outreach activities with other members of Agency senior management ensure operational units are working in partnership with Community Partnerships to deliver excellent customer service and a remarkable customer experience.

 

Responsibilities

• Works closely with the VP of Community Partnerships to executive business development plan and strategies that increase Housing Works’ impact in the community.

• Responsible for achievement of regional targets that support different lines of business.

• Lead outreach activities in regional territory and recruit, hire, train, and manage a high performance community partnership team.

• Ensure account management team builds the following competencies and skills: opportunity identification, opportunity management, relationship management, targeting, prospecting, qualifying, executing outreach strategies, negotiating, closing, delivering the solution, documenting activities in CRM.

• Co-travel with field staff to mentor and develop outreach competencies and skills.

• Work with HW internal teams to forumulate workflows to support new relationships including easy access, simplified intake process, follow up communications and reporting.

• Assess the regional health care landscape and opportunities as well as competitive challenges and establish regional strategies and tactical action plans to advance HW market position.

• Lead team in prospecting and understanding diverse referral channels, their needs, opportunities, trends impacting their business, challenges and creating win-win-win solutions.

• Develops relationships with leadership of key accounts and serve as HW management liaison.

• Works with team on achieving key performance indicators (KPIs) and tracks and effectively manages using the metrics.

• Provides day-to-day management of Community Partnerships’ operational activities and support the team’s efforts in recruiting clients and delivering a quality customer service experience to clients and partners alike.

• Collaborates with internal and external partners and is resourceful in developing effective solutions that help meet program outcomes.

• Assist CP team in developing presentations and educational programs for Referrers and clients.

• Arrange participation in strategic health fairs and coordinate agency participation across different business units.

• Performs all duties inherent in Director role; ensures effective staff orientation and onboarding, training/cross training, establishes structured communication mechanism to ensure staff and team progress on track, evaluates staff performance, and works with VP on hiring, promotions, and terminations as appropriate.

Minimum Requirements

 

Educational Requirements

• Master’s Degree Preferred, Bachelor’s Degree with related experience in the field of social work, case management, outreach, business administration, marketing, health services and human services

• No less than 5 years of relevant management experience

• Proven track record of successfully managing partnership relationships

• Accountable/Results-Oriented

• Sophisticated understanding of the current NYC healthcare and CBO landscape

• Demonstrated talent and skill in recruiting, managing, inspiring, and growing a diverse workforce, and for building strong and collaborative teams to meet and exceed performance and budget goals

• Demonstrated skill and experience in strategic program planning and development, setting goals and managing performance.

• Strong, detail-oriented, organizational and follow-through skills, as well as exceptional written and oral communication skills

• Demonstrated ability to think critically and exercise good judgment, as well as the ability to work independently and collaboratively as needed

• Computer literate in Microsoft Office Suite, especially using Excel for analysis and PowerPoint for presentation. Experience with CRM database software is a plus

• Ability to travel to appointments, meetings, conferences, etc. for job-related business.

• Bilingual in Spanish a plus

 

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.