Dental IT Network Support Specialist Intern

Overview

Date Posted:
4/19/2019
Location:
Bradenton
Address:
5000 Lakewood Ranch Blvd.
City:
Bradenton
State:
FL
Country:
United States of America
Category:
Information Technology
Employment Status:
Part-time

Description

 

JOB SUMMARY: The Dental IT Network Support Specialist Intern provides implementation and Help Desk support and development for the Dental School and Dental Clinics. This position requires excellent customer service, as support is given to students, faculty, and staff with lecture hall AV equipment, access control systems, camera systems, computer systems, and dental application software such as DEXIS and axiUm.  This is a collaborative position responsible for partnering with IT functional areas on a variety of projects, and involves a combination of technical expertise and customer service. In addition, the successful candidate is responsible for the technical administration, maintenance, programming, and repair of the PC and network equipment in faculty and staff offices, as well as, taking the lead on new instructional technology projects, hardware and software installation, problem diagnosis, and troubleshooting.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

  • Answers Help Desk calls;
  • Receives requests for software installation, assistance and support from end users, performs hardware and software installations and diagnostic procedures, including the use of software utility programs to diagnose and troubleshoot problems;
  • Installs, configures, upgrades, and troubleshoots computer hardware and associated peripheral devices and other system components;
  • Installs, configures, uses, manages, and troubleshoots microcomputer operating systems;
  • Installs, configures, manages, deploys, monitors, and troubleshoots Windows applications in a networked Windows environment;
  • Provides  immediate problem resolution or escalation to appropriate level of support/management;
  • Packs up and secures IT equipment after class or event has ended;
  • Installs and configures standard hardware and software upgrades on faculty and staff PC’s, computer lab PC’s, meeting room PC’s, and laptops;
  • Creates active directory accounts for staff, faculty, and guests;
  • Ensures that conference rooms, classrooms, and labs are clean and orderly;
  • Clearly and consistently communicates with staff, faculty, and students as required to carry out position responsibilities;
  • Performs basic network troubleshooting;
  • Assists with installing cabling and end user devices;
  • Assists and maintains documentation as it relates to the support services offered by the Help Desk;
  • Configures workstations for end users, utilizing a standard desktop configuration;
  • Provides end user support for on-site printing/copying/multifunction services;
  • Troubleshoots and resolves access and connectivity issues;
  • Contributes directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;Participates in scholarly activity so to enrich and broaden the student learning experience;
  • Commits to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the Institution.

EEO/AA/M/F/Vets/Disabled

Minimum Requirements

 

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

  • Ability to use current productivity software applications including word processing, spreadsheets, presentation software, email, and internet browser, anti-virus applications;
  • Knowledge of networking technologies, networking hardware, and data communication concepts, protocols, and routing methods;
  • Proficiency in basic computer network maintenance and support;
  • A fundamental understanding of computer networking;
  • A fundamental proficiency and understanding in network security essentials;
  • Ability to provide support for file and print services;
  • Ability to resolve issues with wired and wireless network access;
  • A willingness for continual improvement;
  • Ability to join and disjoin computers from a Microsoft Windows Active Directory 2008 domain;
  • Ability to add users to groups for appropriate permissions to network resources, i.e. file and print sharing;
  • Ability to add users to the appropriate group to access terminal or remote desktop services utilizing thin clients;
  • Basic understanding of blacklisting and whitelisting of emails utilizing Spam filtering software;
  • Understanding of basic network protocols and terminology such as VLAN’s and TCP/IP;
  • Basic understanding of Microsoft Windows DHCP and DNS;
  • Strong computer literacy with MS Office Suite (Word, PowerPoint, Excel…etc.) and accurate data entry skills; plus, familiarity with desktop publishing and photography software.
  • Maintaining an established work schedule;
  • Adhere to all local, state, federal laws and LECOM policies and procedures;
  • Ability to organize and prioritize work assignments and meet deadlines;
  • Ability to be self-reliant and follow instructions;
  • Knowledge of and ability to maintain confidentiality of patient (HIPAA) and student privacy (FERPA);
  • Compliance with State and Federal Regulations and Safety Protocols (OSHA); 
  • Effectively using interpersonal and communications skills, including tact and diplomacy;
  • Effectively using organizational and planning skills, including attention to detail and follow-through;
  • Assessing and prioritizing multiple tasks, projects, and demands;
  • Maintaining confidentiality of work related information and materials;
  • Establishing and maintaining effective working relationships;
  • Be able to be flexible to accept other duties needed/assigned for the Institution’s needs;
  • The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
  • The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
  • The ability to accept work directives from managers and supervisors in a respectful and cooperative manner.

MINIMUM QUALIFICATIONS:
Education and experience equivalent to: 
a current college student enrolled in a program in Computer Science, Information Technology or Systems, or related field.  Must have strong communication skills (verbal and written) and experience/coursework in applications and system analysis, hardware/software troubleshooting, and/or IT support.  Experience with axiUm or DEXIS a plus.