Video Support Tech

Overview

Date Posted:
10/10/2016
Job Code:
VIDEN
Location:
Inmate Calling Solutions ICS
Address:
2200 Danbury Street
City:
San Antonio
State:
TX
Country:
United States of America
Category:
Information Technology
Requisition Number:
5429

Description

GENERAL PURPOSE OF THE JOB: Be first technical point of contact to troubleshoot hardware and or software issues

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Configure and verify software/hardware to be installed in field
  • Support and maintain installed systems
  • Escalation point for technical support and customer service department for technical issues
  • Verify systems are operational after installation
  • Create and document process/procedures for configuration and testing of systems
  • Work with technical documentation personnel to create end user and internal technical documentation
  • Work with other business units to plan and schedule new installs
  • Knowledge of networking and SIP protocols
  • Knowledge of Windows and Linux (Redhat) systems
  • Manage vendor relationships including any feature requests and bug fixes
  • Available to work non-standard hours on occasion based on job needs, to include some nights and weekends.

Minimum Requirements

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

 OTHER SKILLS AND ABILITIES:

  • Working knowledge of SIP protocols
  • Working knowledge of networking
  • Working knowledge of Windows and Linux
  • Strong analytical and problem solving skills
  • Good organizational skills and interpersonal and team skills.
  • Management or Supervisory experience

 OTHER QUALIFICATIONS:

  • Must pass background and drug checks

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

 


Satisfying Customers with Integrity and Innovation for over 40 years!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.