Membership Sales & Service Coordinator


Requisition Number:
Date Posted:
Wheeler Regional Family YMCA
149 Farmington Avenue
Member Services
Employment Status:


The Membership Sales & Service Coordinator serves as the facility specialist in membership and represents the YMCA in a manner in accordance with the mission and goals of the YMCA. Provides quality service and information to members and prospective members; Member Service staff will greet and welcome all constituents of the YMCA of Greater Hartford, develop relationships that ensure members’ retention and satisfaction, as well as responsibility for operating and maintaining the Member Service Desk systems, handling phone calls and ensure positive member experience with excellent customer service.

Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner. Ability to work in a fast-paced team environment with all levels of management, and staff. 


  1. Be on time, ready to start work at the beginning of your shift, dressed in uniform and name tab, no matter the weather.
  2. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.
  3. Assist in meeting and exceeding monthly and annual membership sales goals.
  4. Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
  5. Track membership sales through excel spreadsheets.
  6. Supervise the membership staff.  Train staff and hold them accountable to member service expectations, policies and Y connect processes.
  7. Develop and implement the membership schedule per coverage policies.
  8. Develop and oversee the communication procedures among the membership staff.
  9. Oversee and facilitate communication between the membership center and other Y departments.
  10. Oversee the security of the membership center and perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe.
  11. Maintain an orderly and neat workspace.
  12. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of victim.
  13. Attend all staff meetings (mandatory) and be able to work as a team player.
  14. Work some nights and weekends as assigned.
  15. Perform all other duties as assigned. 


  • Able to multi-task (Helping members, answering phone, handle other duties)
  • Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
  • Able to learn information about each department to better serve potential members and current members.
  • Requires both a comprehensive knowledge and utilization of Microsoft Office and proficiency in Word, Excel and Outlook. 
  • Experience effectively communicating the tangible and intangible value of programs, services and membership offered by a non-profit organization
  • Strong and productive organization and time-management skills
  • Ability to work well independently and as a team player
  • Ability to relate to the public and other staff
  • Demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment