Membership Sales & Service Coordinator

Overview

Requisition Number:
5331
Date Posted:
6/20/2018
Location:
Wilson Gray YMCA Youth & Family Center
Address:
444 Albany Avenue
City:
Hartford
State:
CT
Category:
Member Services
Employment Status:
Full-time

Description

 

Under the direction of the Regional Membership Director, the Membership Sales & Service Coordinator serves as the facility specialist in membership and represents the YMCA in a manner in accordance with the mission and goals of the YMCA. Provides quality service and information to members and prospective members; Member Service staff will greet and welcome all constituents of the YMCA of Greater Hartford, develop relationships that ensure members’ retention and satisfaction, as well as responsibility for operating and maintaining the Member Service Desk systems, handling phone calls and ensure positive member experience with excellent customer service.

 

Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner. Ability to work in a fast-paced team environment with all levels of management, and staff. 

 

Greets everyone by using names whenever possible; extends thanks whenever appropriate; makes relationship building the number one priority at all times.  The position is responsible for ensuring that the mission, purpose, image and core values of the YMCA of Greater Hartford are conveyed.

 

ESSENTIAL FUNCTIONS:

  1. Be on time, ready to start work at the beginning of your shift, dressed in uniform and name tab, no matter the weather.
  2. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.
  3. Assist in meeting and exceeding monthly and annual membership sales goals.
  4. Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
  5. Responsible for staffing and outreach events.
  6. Develop and assist with corporate accounts.
  7. Track membership sales through excel spreadsheets.
  8. Supervise the membership staff.  Train staff and hold them accountable to member service expectations, policies and Y connect processes.
  9. Develop and implement the membership schedule per coverage policies.
  10. Develop and oversee the communication procedures among the membership staff.
  11. Oversee and facilitate communication between the membership center and other Y departments.
  12. Oversee the security of the membership center and perform     responsibilities such as cashing out, balancing daily transactions,     and dropping envelopes in safe.
  13. Maintain an orderly and neat workspace.
  14. Be ready and able to respond to an emergency, assemble         emergency         equipment and assist in care of victim.
  15. Attend all staff meetings (mandatory) and be able to work as a team         player.
  16. Work some nights and weekends as assigned.
  17. Perform all other duties as assigned.

 

YMCA COMPETENCIES:

  • Provides a quality experience for everyone, including but not limited to, members, participants, fellow staff members, vendors and others.
  • Treats everyone with courtesy, respect and consideration; displays integrity; listens actively and genuinely; communicates in a clear and pleasant manner; embraces differences among people; demonstrates an active willingness to learn and grow; accepts constructive criticism; works cooperatively as a team member.
  • Demonstrate high level of diplomacy, confidentiality, sound judgment, and discretion when
  • dealing with donors, volunteers, and community professionals.

 

PRINCIPLE ACTIVITIES:

The member relations aspect of this position requires that relationship building be the number one priority at all times, attending to the needs and requests of health seekers, members, and all people within the YMCA in a courteous and friendly manner.

 

 

Minimum Requirements

 
  1. Able to multi-task (Helping members, answering phone, handle other duties)
  1. Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
  2. Able to learn information about each department to better serve potential members and current members.
  3. Requires both a comprehensive knowledge and utilization of Microsoft Office and proficiency in Word, Excel and Outlook. 
  4. Experience effectively communicating the tangible and intangible value of programs, services and membership offered by a non-profit organization
  5. Strong and productive organization and time-management skills
  6. Ability to work well independently and as a team player
  7. Ability to relate to the public and other staff
  8. Demonstrate accuracy and efficiency, the ability to multi-task and work in a fast-paced environment 

 

PHYSICAL REQUIREMENT:

  • Must be able to stand for long periods of time as well as work and train on a computer
  • Must be able to bend and stoop occasionally.
  • Must be able to lift up to 20 pounds occasionally.

 

EFFECT ON END RESULT:

  • The YMCA will be recognized by the community as providing excellent service to all who walk through our doors or contact us on the phone.
  • The YMCA will effectively connect and build relationships with its members and the community, resulting in increased member enrollment and retention.
  • Consistent, superior member service and satisfaction resulting in continued growth in membership, programs and special services.
  • The YMCA will be a leading organization in the recruitment, use and recognition of volunteers in our facility and in the community at-large.

 

AA/EOE/M/F/D/V