Operations Manager


Date Posted:
Employment Status:





Job Title: Operations Manager


The Operations Manager will establish relationships with internal team members and external customers to meet our Client’s sales and training goals. This role optimizes our Client’s performance while inciting greater product commitment, sales and product education across the assigned region/territory. This position is responsible for managing the overall day-to-day operations, retailer projects and all assigned employees across the region/territory. Operations Manager will channel all required in-store activity related communications to the broader national team.


About Us:   AMS Retail Solutions

If you’re looking for flexibility, plenty of social interaction and the chance to advance, AMS Retail Solutions is the perfect fit!

We work with some of the largest, most respected suppliers in U.S. and Canadian retail. And, as one of the fastest-growing industry leaders, we’re seeking dedicated individuals to join our team. Once you start, you’ll receive comprehensive new hire training that gives you the product knowledge, skills and tools you need to be a confident and exceptional brand advocate.

Our jobs offer hands-on, engaging work environments and come with plenty of perks, including:

  • 401(k) match
  • Medical, dental and vision plans
  • Paid holidays and PTO
  • Company equipment and vehicle (when applicable)
  • Comprehensive compensation for mileage, travel (hotel and meals) and cell phone reimbursement

And that's just to name a few!



  • Responsible for managing Client’s key customer programs and projects while serving as the primary contact for key account customers
  • Reviews operating performance with management on an on-going basis, recommending and taking corrective action as directed to assure all Client and customer goals are met
  • Manages customer complaints and assures appropriate corrective action is taken
  • Is attuned to, and promptly report on, changing competitive conditions in the market as well as keeps current with all current line product knowledge
  • Supervises, mentors and coaches the employees conducting territory visits, training and performance plans
  • Provides communication and training by supporting product-knowledge learning and intense product interest and commitment
  • Performs other related duties as assigned

Minimum Requirements



  • Up to 100% travel required which includes overnight stays
  • Ability to be flexible with work schedule and route changes as business dictates
  • Ability to work independently and with minimal direct supervision required
  • Computer proficient and MS-Office fluent.
  • Excellent communication, presentation, written and technical skills required
  • High energy level and exhibit exceptional interpersonal and selling skills
  • Ability to lift up to 50lbs, this may include lifting weight above shoulders as needed
  • Ability to do frequent standing, bending and twisting
  • Proof of valid driver’s license and insurance required (must meet company’s minimum requirements)
  • 2-5 years previous retail and account management experience required
  • 2-5 years previous customer service experience required
  • Strong leadership and supervisory skills
  • College degree or equivalent experience preferred

AMS Retail Solutions, a nationwide company, is one of the best companies to work for! We are seeking independent self-starters to join our team. We have positions available for individuals with the skill, enthusiasm and drive to serve our customers in the most professional manner possible.