Electronic Monitoring Dispatcher
This position is full-time, nonexempt, classified and covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.
40 hours/week with varying shifts and hours; some on-call duty; overtime as required
Under the direction of the Communications Section Chief, the Electronic Monitoring Dispatcher evaluates and responds to electronic alerts for up to five hundred serious and violent offenders sentenced to Home Detention and installs, maintains and troubleshoots electronic monitoring equipment for offenders.
- Responsible for monitoring the activities of up to five hundred serious and/or violent offenders on the Home Detention Program.
- Investigates electronic monitoring alerts received from radio frequency and global positioning system.
- Dispatches Home Detention Officers in response to offenders’ program violations using police code and the Spillman Computer Aided Dispatching (CAD) system.
- Performs checks on driver’s licenses, auto license plates, protective orders and arrest warrants using Local, State and National databases.
- Provides information to Home Detention Officers regarding offenders’ approved activities, mode of travel, physical descriptions and specific cautions to be taken with offenders.
- Responsible for dispatching additional law enforcement officers to Allen County Community Corrections (ACCC) Field Officers in hazardous, life threatening or otherwise dangerous situations.
- Serves as initial investigator for all escapes and coordinates law enforcement response.
- Answers and responds to one of four offender telephone lines.
- Documents and creates notification for offenders that are taken into custody, moved to a different residence, hospitalized, have escaped, have been released or whom have otherwise been removed from electronic monitoring.
- Enters offender’s demographic data into electronic monitoring software and updates the offender’s information in the local law enforcement database.
- Installs electronic monitoring equipment on offenders and ensures that it is functioning properly. Informs offenders about the equipment and responds to questions.
- Removes and inspects equipment upon discharge to ensure that all equipment is accounted for and in working order.
- Enters all offender schedules into database.
- Performs all other duties as assigned, including overtime as required.
- Bachelor’s Degree in Criminal Justice or Information Technology (IT) and more than a years’ experience in Criminal Justice processes, IT, or with legal terminology
- Ability to obtain Public Safety Dispatcher, Proprietary Electronic Monitoring Systems and Computer Aided Dispatching certification within six months
- Ability to obtain Indiana Data and Communications System/National Crime Information Center (IDACS/NCIC) full operator certification within six months
- Ability to obtain certification in Motivational Interviewing and Interpersonal Communication
- Strong verbal and written communication skills
The Electronic Monitoring Dispatcher has frequent contact with potentially dangerous, violent, and abusive program offenders convicted of various misdemeanor and felony offenses. The Electronic Monitoring Dispatcher works in a call center setting with frequent sitting and the ability to move about freely and some lifting of up to forty pounds, bending, pushing/pulling, reaching over head, kneeling, crawling and mental/visual effort. Very frequent typing, attention to detail, monitoring equipment, detailed inspection and proofreading exists. The Electronic Monitoring Dispatcher is sometimes exposed to extreme temperatures, dangerous equipment, chemicals and noise.