Call Taker


Date Posted:
Job Code:
Community Corrections
201 W Superior St
Fort Wayne
Community Corrections
Base Pay:
Closing Date:
Open until filled



This position is offered a competitive benefits package, which includes:

  • Medical, dental, vision and more
  • Eligible for retirement savings plans

This position is part-time, nonexempt, unclassified and not covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

Hours vary; up to 40 hours/week

Under the direction of the Communications Coordinator, the Call Taker is responsible for answering incoming offender phone calls, documenting necessary information, providing instructions and performing other data entry duties.


  • Answers multiple offender phone lines for over 400 offenders documenting the offender’s whereabouts and answers any questions offenders might have on a daily basis.
  • Serves as ACCC contact for offenders, employees, officers, law enforcement agencies or others that might need to contact ACCC with information or questions regarding Home Detention and properly documents contact.
  • Enters offender intake data into the electronic monitoring database, case management software, and accurately updates the offender’s information in all required databases.
  • Equips offender with ankle transmitters and ensures the equipment is installed and working properly.  Provides instruction to offenders regarding the equipment and answers questions.
  • Removes and inspects all equipment upon discharge and ensures all equipment is returned and working properly.
  • Enters schedules weekly into the electronic monitoring database for all offenders. Investigates and verifies discrepancies by contacting offenders and/or case managers and updates information in the Electronic Monitoring computer, case management, and Spillman systems.
  • Calculates offender travel times, enters information into required databases and notifies offender and required staff of approved travel times.
  • Prepares, organizes and distributes paperwork submitted by offenders daily.
  • Assists the Electronic Monitoring Technicians, Dispatchers and other divisions with clerical work or special projects.
  • Performs all other duties as assigned.

Minimum Requirements and Working Conditions



  • High School Diploma or GED
  • Associates Degree preferred
  • One year experience answering a multi-line phone and/or working in a fast paced, high stress environment
  • Strong computer skills with the ability to use Microsoft Office and other job related software
  • Strong written and verbal communication skills
  • Ability to use a variety of standard office equipment
  • Ability to multi-task and answer multi-line phone in a fast paced, high stress environment
  • Ability to use a variety of law enforcement equipment and devices


The Call Taker has frequent contact with potentially dangerous, violent and abusive program offenders convicted of various misdemeanor and felony offenses on a daily basis.  The Call Taker works in a standard office environment requiring the ability to move around freely with very frequent sitting, some standing and walking, lifting up to 20 pounds, bending, pushing/pulling loads, and kneeling.  Very frequent typing, attention to detail and monitoring of equipment is required with frequent detailed inspection and proofreading.