Sales Associate

Job Description


A team atmosphere throughout the company has become a Cavender’s tradition. CBC is a tightly staffed, “lean and mean” organization, with everyone pitching in when needed, regardless of rank or job function.


Sales people are to greet and thank every customer who enters and leaves the store. Sales people must be knowledgeable of all product lines. Sales people are also responsible for keeping the store neat and clean  and all merchandise properly  displayed. Sales staff will support management in completing price changes, leveling, display resets and all basic visual standards needed to ensure a neat and clean store.


  • Provide friendly, courteous customer service and satisfaction by using professional and knowledgeable selling techniques.
  • Avoid high pressure selling tactics.
  • Maximize selling opportunities with each customer.
  • Keep abreast of the latest fashion trends in the western wear industry.
  • Keep work area neat, clean and organized.
  • Be knowledgeable about CBC policies and procedures.
  • Keep updated on sale promotions (items/prices/etc.).
  • Help stock merchandise and straighten store as needed.
  • Report to work promptly and neatly groomed.
  • Be security conscious at all times.
  • Always scan product to ensure everything is in its correct area, signed correctly and neatly displayed. Associates in the boot department should always check for mismates.
  • Work with customers who return product for an exchange.
  • Provide knowledgeable responses to customer inquiries (e.g. boot and clothing fit, sale promotions, price, product workmanship and inventory).
  • Perform all other duties as assigned.
  • Work with supervisors to understand all actions needed to impact the desire goals set by the company. (i.e. ADS / UPT’s / Company or Vendor contest)
  • Ensure you deliver the B.E.S.T customer service. (Be inviting: ensure your building and staff looks great. Exceed expectations: be the expert and train your staff to be knowledgable. Suggestive selling: be aware of all sales and ensure you help each guest find what they are looking for. Thank and invite: ensure we tell each guest how much we appreciate them for picking Cavender’s.