JOB TITLE: KEY CARRIER

A team atmosphere throughout the company has become a Cavender’s tradition.  CBC is a tightly staffed, “lean and mean” organization, with everyone pitching in when needed, regardless of rank or job function.

SUPERVISOR: Store Manager

JOB SUMMARY

The Key Carrier assists in the management of the retail facility. This position could be a cashier, receiver or sales associate. The Key Carrier should know the necessary aspects of store operation and act as the Store Manager in his/her absence, on a short-time basis and be able to open and close store as directed.

RESPONSIBILITIES and DUTIES

• Please see cashier, receiver or sales associate job descriptions for specific job responsiblities and duties.
• Open and close store as directed.
• Assist in the management of the retail store and the supervision of store associates.
• Know necessary aspects of store operation and act as the Store Manager in his/her absence.
• Assist in the day-to-day operation of the store.
• Assist in the training of new store associates.
• Maintain an awareness of safety/security issues and report any accidents or incidents occurring during the Store Manager’s absence to the Store Manager promptly.
• Understand and implement company policies and procedures.
• Assist in the effort to increase sales, maintain profit structure and reduce controllable expenses.
• Assist in the maintenance of interior/exterior store image and appearance (including staff appearance).
• Maintain active roll in personal selling.
• Assist in the practice of shrinkage control through preventative measures.
• Assist in resolution of personnel/customer problems and complaints.
• Assist in all other duties considered usual and customary in the retail apparel/footwear industry.
• Assist store manager in all other miscellaneous duties as assigned by supervisors or general office.
• Understand all reports generated by the general office and coach all associates the actions needed to ensure compliance to goals.  (i.e. ADS / UPT’s / Payroll / Refunds / Turnover)
• Ensure you deliver the B.E.S.T. customer service. (Be inviting: ensure your building and staff looks great.  Exceed expectations: be the expert and train your staff to be knowledgable.  Suggestive selling: be aware of all sales and ensure you help each guest find what they are looking for.  Thank and invite: ensure we tell each guest how much we appreciate them for picking Cavender’s.