Department Manager       

Job Description

 

JOB TITLE: DEPARTMENT MANAGER

A team atmosphere throughout the company has become a Cavender’s tradition. CBC is a tightly staffed, “lean and mean” organization, with everyone pitching in when needed, regardless of rank or job function.

SUPERVISOR: STORE MANAGER JOB SUMMARY

The Department Manager assists in the management of the retail facility. The Assistant Store Manager should know the necessary aspects of store operation and act as the Store Manager in his/her absence, on a short-time basis.

RESPONSIBILITIES AND DUTIES

  • Assist in the management of the retail store and the supervision of store associates.
  • Know necessary aspects of store operation and act as the Store Manager in his/her absence.
  • Assist in the day-to-day operation of the store.
  • Assist in the training of new store associates.
  • Assist in the preparation of store reports.
  • Maintain an awareness of safety/security issues and report any accidents or incidents occurring during the Store Manager’s absence to the Store Manager promptly.
  • Understand and implement company policies and procedures.
  • Assist in the effort to increase sales, maintain profit structure and reduce controllable expenses.
  • Open and close store as directed.
  • Assist in performing daily check-ups and making bank deposits.
  • Assist in the maintenance of interior/exterior store image and appearance (including staff appearance).
  • Maintain active roll in personal selling.
  • Assist in the maintenance of all records and files.
  • Review and correct timecard exceptions and missed punches, and approve payroll.
  • Assist in the practice of shrinkage control through preventative measures and through legal prosecution (when possible) upon catching anyone stealing from the company.
  • Assist in resolution of personnel/customer problems and complaints.
  • Assist in all other duties considered usual and customary in the retail apparel/footwear industry.
  • Assist store manager in all other miscellaneous duties as assigned by supervisors or general office.
  • Understand all reports generated by the general office and coach all associates the actions needed to ensure compliance to goals.  (i.e. ADS / UPT’s / Payroll / Refunds / Turnover)
  • Ensure you deliver the B.E.S.T. customer service. (Be inviting: ensure your building and staff looks great. Exceed expectations: be the expert and train your staff to be knowledgable. Suggestive selling: be aware of all sales and ensure you help each guest find what they are looking for. Thank and invite: ensure we tell each guest how much we appreciate them for picking Cavender’s.