Head Cashier

Job Description




A team atmosphere throughout the company has become a Cavender’s tradition.  CBC is a tightly staffed, “lean and mean” organization, with everyone pitching in when needed, regardless of rank or job function.

SUPERVISOR: Store Manager


Head Cashier are to greet and thank every customer who enters and leaves the store. Head Cashiers must be proficient in all aspects of the CBC cashiering system and knowledgeable of all paperwork associated with each cashiering entry. Head Cashiers are also responsible for keeping the store neat and clean. Head Cashiers must always answer the phone with an enthusiastic response and professional manner. Head Cashiers will support our management staff with miscellaneous tasks like stocking, visual displays, special orders, all basic house keeping needs. Head Cashiers should know the necessary aspects of store operations anc act at the Store Manager in his/her absence, on a short-time basis.


  • Perform cashiering tasks accurately and efficiently.
  • Keep work area neat, clean and organized.
  • Be knowledgeable about CBC policies and procedures.
  • Be knowledgeable of all CBC cashiering transactions:
    • Cash Sales
    • Check Sales
    • Non-Taxable Sales
    • Credit Cards
    • Voids
    • Exchanges
  • Enter all sales and monies in register at time of sale.
  • Turn key at register for returns and exchanges.
  • Train other cashiers.
  • Help stock merchandise and straighten store as needed.
  • Suggest possible add-on purchases to the customer and promote store specials.
  • Report to work promptly, neatly groomed, and appropriately attired.
  • Be security conscious at all times.
  • Provide knowledgeable responses to phone inquiries (e.g., sales, promotions, store location, price and    inventory).
  • Keep updated on sale promotions (items/prices/etc.)
  • Practice inventory control on boots.
  • Check for boot mismates.
  • Follow the company policy on all commission sales, validate all sales tickets.
  • Perform all other miscellaneous duties as assigned.
  • Work with supervisors to understand all actions needed to impact the desire goals set by the company. (i.e. ADS / UPT’s / Company or Vendor PM’s)
  • Ensure you deliver the B.E.S.T customer service. (Be inviting: ensure your building and staff looks great. Exceed expectations: be the expert and train your staff to be knowledgable. Suggestive selling: be aware of all sales and ensure you help each guest find what they are looking for. Thank and invite: ensure we tell each guest how much we appreciate them for picking Cavender’s.