IT Assistant/Help Desk


Date Posted:
Job Code:
Irving Crestwood Facility
United States of America



CNS helps people with brain injury find hope, independence and a meaningful life - and you can play a key role in that journey as an Information Systems Assistant.

The IT Assistant/Help Desk is responsible for the assistance with installation, inventory, and maintenance of all computers and related equipment utilized by CNS. 

Work is full time during the weekdays with some overtime. Work is performed at all CNS locations with occasional work in the community.

For over 35 years, CNS has provided post-acute medical treatment, rehabilitation and disease management, and offers residential, inpatient, outpatient and assisted living programs. Locations include Bakersfield, Los Angeles, San Francisco and Dallas.

Our facilities have been honored many times by the prestigious Commission on Accreditation of Rehabilitation Facilities (CARF International) for excellence in therapeutic programs, staff education, patient treatment, and leadership. We also conduct research on brain injury and recovery, with a dedicated, in-house team of Ph.D. researchers who collaborate with major U.S. universities. Please see our moving corporate video, "The Story of Centre for Neuro Skills" at

The company offers a competitive salary and benefits, paid time off, extended sick leave, medical insurance, paid holidays, and 401(k).



1.  Assists with the support of physical and network architecture, including Microsoft-based networks, locally and at remote (or satellite) CNS locations as required by the Network Administrator. Assists in the research, development, configuration and installation of new and replacement servers, workstations and related equipment as well as site to site troubleshooting. This can include: Network infrastructure, communications, related security, business continuity and integrity for both hardware and software as it applies.

2. Provides both Microsoft and Lotus Notes training and assistance with programs to staff.

3. Resolves user access and communications problems locally and from remote locations as required. Staffs "CNS Help Desk" for assigned hours of operation.

4. Evaluates and corrects minor hardware problems being experienced by users and provides documentation to the Network Administrator about the issues that were causing problems.

5. Lifts and transfers up to fifty (50) pounds of computer hardware.

6. Maintains documentation for CNS Network.

7. Maintains documentation for Lotus Notes patients.

8. Maintains current software and hardware inventory.

9. Maintains professional and ethical relationships with staff, patients, patient families, and other visitors.

10. Attends staff meetings, in-services, and all scheduled shifts.

11. Comprehends and follows instructions:

a. Maintain attention and concentration for necessary periods

b. Apply common sense understanding and carry out instructions (written, oral or diagrammatic)

c. Adapt to situations requiring the precise attainment of set limits, tolerances or standards

12. Performs simple and repetitive tasks:

a. Ask simple questions or request assistance when needed

b. Perform routine, concrete, organized activities

c. Remember locations and work procedures

d. Make decisions based on simple sensory data

13. Maintains work pace appropriate to given work load:

a. Perform activities on schedule, maintain regular attendance, and be punctual within specified tolerance

b. Complete normal workday and/or week, perform at a consistent pace without excessive rest periods

14. Performs complex or varied tasks:

a. Synthesize, coordinate and analyze data

b. Perform job requiring precise attainment of set limits, tolerances or standards

15. Relates to other people beyond giving and receiving instructions:

a. Can get along with co-workers or peers without exhibiting behavioral extremes

b. Maintain open door policy to encourage active, empathetic listening

c. Perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others

d. Respond appropriately to criticism from a supervisor and/or other staff member(s)

16. Effectively influences people on a consistent basis:

a. Convince or redirect others

b. Understand the meaning of words and use them effectively

c. Interact appropriately with people which includes the provision of appropriate internal and external customer service

17. Makes generalizations, evaluations or decisions without immediate supervision:

a. Recognize potential hazards and observe appropriate precautions

b. Understand and remember detailed instructions

c. Make independent decisions or judgments based on sensory data or known guidelines

18. Accepts and carries out responsibility for direction, control and planning:

a. Set realistic goals or make plans independently of others

b. Negotiate, instruct or supervise people

c. Respond appropriately to changes in the work setting


1. Performs other duties as assigned.


1. High school graduation or G.E.D. required.

2. Basic knowledge of computers.