PM Residential Receptionist - DFW

Overview

Date Posted:
8/16/2017
Job Code:
RESRECEPT
Location:
Irving Residential Facility
City:
Irving
State:
TX
Country:
United States of America
Category:
Residential

 

 

CNS helps people with brain injury find hope, independence and a meaningful life - and you can play a key role in that journey as a Residential Receptionist.

The Residential Rehabilitation Receptionist controls the communication system at the residential site as well as handling duties of office management such as copying, typing, and distributing supplies and petty cash. 

Work is full time and this position will work PM evening hours from 3:00 PM - 11:30 PM Monday through Friday.  Work is performed inside at the residential site.  The residential site may be a home and/or an apartment complex which may have two stories; if two stories, the top story is accessible by one flight of stairs.

For over 35 years, CNS has provided post-acute medical treatment, rehabilitation and disease management, and offers residential, inpatient, outpatient and assisted living programs. Locations include Bakersfield, Los Angeles, San Francisco and Dallas.

Our facilities have been honored many times by the prestigious Commission on Accreditation of Rehabilitation Facilities (CARF International) for excellence in therapeutic programs, staff education, patient treatment, and leadership. We also conduct research on brain injury and recovery, with a dedicated, in-house team of Ph.D. researchers who collaborate with major U.S. universities. Please see our moving corporate video, "The Story of Centre for Neuro Skills" at http://www.neuroskills.com/about-us/tour-cns.php.

The company offers a competitive salary and benefits, paid time off, extended sick leave, medical insurance, paid holidays, and 401(k).

The Residential Rehabilitation Receptionist controls the communication system at the residential site as well as handling duties of office management such as copying, typing, and distributing supplies and petty cash.  Work is full time and may be mornings, afternoons, evenings, or overnights in this 24-hour/7-day per week residential facility.  Work is performed inside at the residential site.  The residential site may be a home and/or an apartment complex which may have two stories; if two stories, the top story is accessible by one flight of stairs.

In general, successful maintenance of this position requires a high level of accuracy in terms of office duties such as petty cash, ability to be flexible and adaptable to changing needs of staff, families, and patients and the ability to professionally and effectively communicate with people.

ESSENTIAL DUTIES AND REQUIREMENTS:

  1. Receives telephone/intercom system calls or visitors to the residential location, determines the nature of the call or visit and then directs the call or visitor to the appropriate persons or channels.  Requires extensive telephone use, fine motor manipulation to work phones and intercom and to write messages, and verbal communication skills to effectively, calmly, and professionally communicate with staff, patients, visitors, insurance carriers, patients' families, etc.  Also requires stair climbing to reach the office if located at the top of one flight of stairs. 
  2. Refers to patient NET for specific patient programs and questions from staff.  Requires ability to read and finger through patient information as well as the ability to write.
  3. Monitors the security/fire protection system, completes the necessary monitoring documentation, and follows the protocols when an alarm sounds.  Operates two-way radio to communicate with the Shift Supervisor and Transportation/Driver(s).  Requires fine motor coordination and visual and auditory acuity to monitor alarms and utilize the radio system.  Monitors video cameras on grounds.
  4. Receives and distributes petty cash to patients and staff members and maintains account ledgers.  Handles incoming and outgoing clinic mail bag.  Photocopies and types reports and other documents for management staff.  May contact references for reference checks.  Abides by State, CARF and, in California, Cal-OSHA regulations. Requires numerical ability to count money and maintain ledgers and the ability to lift, carry and handle supplies weighing up to 25 pounds.
  5. In California, is a Mandated Abuse Reporter.  Completes training, including viewing DOJ video, Your Legal Duty, and corresponding materials, etc.
  6. Maintains professional and ethical relationships with staff, patients, patient families, and other visitors.
  7. Attends staff meetings, in-services, and all scheduled shifts.
  8. Comprehends and follows instructions: maintain attention and concentration, apply common sense understanding and carry out instructions, (written,oral or diagrammatic). Adapt to situations requiring the precise attainment of set limits, tolerances or standards.
  9. Performs simple and repetitive tasks:
  • Ask simple questions or request assistance when needed
  • Perform routine, concrete, organized activities
  • Remember locations and work procedures
  • Make decisions based on simple sensory data

 10.    Maintains work pace appropriate to given work load:

  • Perform activities on schedule, maintain regular attendance, and be punctual within specified tolerance
  • Complete normal workday and/or week, perform at a consistent pace without excessive rest periods

11.    Performs complex or varied tasks:

  • Synthesize, coordinate and analyze data
  • Perform job requiring precise attainment of set limits, tolerances or standards

12.     Relates to other people beyond giving and receiving instructions:

  • Can get along with co-workers or peers without exhibiting behavioral extreme
  • Maintain open door policy to encourage active, empathetic listening
  • Perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others
  • Respond appropriately to criticism from a supervisor and/or other staff member(s)

13.     Effectively influences people on a consistent basis:

  • Convince or redirect others
  • Understand the meaning of words and use them effectively
  • Interact appropriately with people which includes the provision of appropriate internal and external customer service

14.     Makes generalizations, evaluations or decisions without immediate supervision:

  • Recognize potential hazards and observe appropriate precautions
  • Understand and remember detailed instructions
  • Make independent decisions or judgments based on sensory data or known guidelines

15.     Accepts and carries out responsibility for direction, control and planning:

  • Set realistic goals or make plans independently of others
  • Negotiate, instruct or supervise people
  • Respond appropriately to changes in the work setting

PREFERRED DUTIES AND REQUIREMENTS

1.       Performs other duties as assigned.

 

 

 

1.       High school graduation or G.E.D. required.  Must be at least 18 years of age.

 

2.       Security/fire monitoring experience preferred. 

 

3.       Intercom and two-way radio communication experience preferred.

 

4.       Typing and computer experience preferred.

 

5.       Experience with rehabilitative care preferred.