Case Manager - LAX


Date Posted:
Job Code:
Encino Clinical Facility
United States of America
Case Management



Laugh, create, give, and love. These are just a few of the positive words of affirmation that describe the culture at Centre for Neuro Skills (CNS).  We work together as a team and continually inspire each other to lead positive change, learn, and grow.  Our commitment to research, innovation, and advances in technology drives us to reach for what could be possible.  Every day is a new day to smile, do, and change. We are passionate about our work and making a difference in the lives of our patients and their families.

Centre for Neuro Skills (CNS) helps people with brain injury find hope, independence and a meaningful life - and you can play a key role in that journey as a Case Manager. 

The Clinical Case Manager is concerned with and, under the supervision of the Director of Rehabilitation, responsible for the development, implementation and management of all clinical aspects of Centre for Neuro Skills. He/she is an integral part of the overall decision making process bridging both clinical and administrative matters involving both the clinic and residential sites. The six core components of clinical case management include: processes and relationships, health care management, community resources and support, service delivery, psychosocial intervention; and rehabilitation case management. Work is full time during the weekdays and requires some on-call and overtime work. Work is performed primarily at the clinic with time also spent at the residential site and minimal time in the community.

In general, the Clinical Case Manager position requires a high level of accuracy and dependability in decision making, coordination of patient programs, documentation, adaptability to a variety of situations, strong organizational skills, an ability to evaluate situations as they occur and overall management of the clinical aspect of Centre for Neuro Skills.

For over 35 years, Centre for Neuro Skills (CNS) has provided post-acute medical treatment, rehabilitation and disease management, and offers residential, inpatient, outpatient and assisted living programs. Locations include Bakersfield, Los Angeles, San Francisco, Dallas, Fort Worth, and Houston.

Our facilities have been honored many times by the prestigious Commission on Accreditation of Rehabilitation Facilities (CARF International) for excellence in therapeutic programs, staff education, patient treatment, and leadership. We also conduct research on brain injury and recovery, with a dedicated, in-house team of Ph.D. researchers who collaborate with major U.S. universities. Please see our moving corporate video, "The Story of Centre for Neuro Skills" at

The company offers a competitive salary and benefits, paid time off, extended sick leave, medical insurance, paid holidays, and 401(k).


Minimum Requirements



1. The essential activities of the clinical case manager include the following:

a. Collects in-depth information about the patient’s situation and functioning to identify individual needs, and assessment of that information to develop a comprehensive case management plan. Information will be gathered and assessed from other relevant sources as well.

b. Plans the specific objectives, goals and actions designed to meet the patient’s needs. This plan should be action-oriented and time-specific. Establishes, communicates, and facilitates initial program issues and goals with appropriate designated staff via the patient preadmission meeting. Communicates with external stakeholders and families to ensure coordination of services.  Requires excellent communication skills.

c. Implements the specific case management activities and/or interventions that will lead to accomplishing the goals set forth in the plan.

d. Coordinates, organizes, secures, integrates and modifies the resources necessary to accomplish the goals in the plan. Must have knowledge of legal and medical aspects of case management.

e. Monitors the plan and its activities and/or services through the ongoing process of gathering sufficient information from all relevant sources to enable the case manager to determine the plan’s effectiveness.

 f. Evaluates, at appropriate intervals, the plan’s effectiveness in reaching the desired outcomes and goals. This process might lead to a modification or change in the case management plan in its entirety or any of its components.

2. Supervises and directs all aspects of patient programs, including development, assessment, implementation, coordination, and communication via biweekly staffing, monthly conferences, patient contacts, and post-admission staffings. Promotes responsiveness to patient strengths, abilities, needs, and preferences.

3. Participates in weekly program review and supervision sessions that may include the President, Executive Vice President, Vice President(s), DOR, ADOR, Residential                      Rehabilitation Manager, Residential Treatment Coordinator(s), Residential Rehabilitation Programming Manager, Nurse(s) and other staff as appropriate.

4. Schedules and facilitates conferences for each patient on a regular basis, usually every 30 days. Conferences may include the carrier, family, attorney, physicians, patient and other stakeholders. Coordinates interdisciplinary reporting. Produces a report of all information presented at the conference. Requires excellent communication skills.

5. Acts as liaison between the facility, patient, patient's family, carrier, and other parties. Available to family at any time for questions and/or assurance. Seeks input from family, person served, and other relevant stakeholders. Orients patients to the program using handouts, admission forms, website and tours of the facility. Promotes the participation of the patient in plans and goals on an ongoing basis. Acquires authorizations from carrier for services and special therapeutic needs, i.e. equipment, non-routine medication and appointments.

6. Produces high quality reports and/or documentation of patient program issues.  Disseminates information regarding patient and his/her program to appropriate persons, including the patient, family, carrier, therapists, referral sources, discharge/transfer facilities, etc. Participates in program outcome, record review, performance improvement, etc.

7. Promotes integration of all disciplines by encouraging dialogue, inservices, and inter- and intra-departmental education.

8. Upon or before patient discharge, identifies facilities, resources, and physicians in the designated geographical area. Facilitates discharge and transfer arrangements. Handles paperwork regarding the discharge. In conjunction with the Aftercare Coordinator, may perform follow-up for patients by telephone.

9. Provides for the safety of patients, visitors, staff and self when interacting with patients who may have behavioral outbursts, which can include yelling, exiting, hitting, kicking, biting, spitting, scratching, and throwing objects.

a. Must be able to recognize patient escalation, via verbal, physical and visual cues.

b. Must be able to attempt to verbally and physically de-escalate patient using Behavior Modification techniques according to each patient's program, which may include Professional Assault Crisis Training (Pro-ACT) such as evasive self-defense (ability to get out of the way) and controlling self-defense (restraints).

c. Physical intervention and restraints can include calling for help, lifting, standing, walking, running, stooping, bending, kneeling, squatting, carrying, pulling, pushing and assisting with the restraint of patients weighing up to 200 pounds or more.

10. Performs toilet and chair transfers without assistance for patients up to 150 pounds utilizing approved transfer techniques. Transfer techniques include standing, walking, stooping, bending, kneeling, squatting, lifting, carrying, pushing and pulling. Patients requiring moderate to maximum assistance and weighing over 200 pounds are lifted and/or transferred by two persons.

11. Uses special equipment as required by each patient including, but not limited to wheelchairs, tracheostomy tubes, gastric feeding tubes, and external catheters, at any given time according to the outline of each patient's program. May require fine motor manipulation, lifting, reaching, carrying, pushing and pulling when working with equipment.

12. Maintains professional and ethical relationships with staff, patients, patient families, and other visitors.

13. Attends staff meetings, in-services, and all scheduled shifts.

14. Comprehends and follows instructions:

a. Maintain attention and concentration for necessary periods

b. Apply common sense understanding and carry out instructions (written, oral or diagrammatic)

c. Adapt to situations requiring the precise attainment of set limits, tolerances or standards

15. Performs simple and repetitive tasks:

a. Ask simple questions or request assistance when needed

b. Perform routine, concrete, organized activities

c. Remember locations and work procedures d. Make decisions based on simple sensory data

16. Maintains work pace appropriate to given work load:

a. Perform activities on schedule, maintain regular attendance, and be punctual within specified tolerance

b. Complete normal workday and/or week, perform at a consistent pace without excessive rest periods

17. Performs complex or varied tasks:

a. Synthesize, coordinate and analyze data

b. Perform job requiring precise attainment of set limits, tolerances or standards

18. Relates to other people beyond giving and receiving instructions:

a. Can get along with co-workers or peers without exhibiting behavioral extremes

b. Maintain open door policy to encourage active, empathetic listening

c. Perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others

d. Respond appropriately to criticism from a supervisor and/or other staff member(s)

19. Effectively influences people on a consistent basis:

a. Convince or redirect others

b. Understand the meaning of words and use them effectively

c. Interact appropriately with people which includes the provision of appropriate internal and external customer service

20. Makes generalizations, evaluations or decisions without immediate supervision:

a. Recognize potential hazards and observe appropriate precautions

b. Understand and remember detailed instructions

c. Make independent decisions or judgments based on sensory data or known guidelines

21. Accepts and carries out responsibility for direction, control and planning:

a. Set realistic goals or make plans independently of others

b. Negotiate, instruct or supervise people

c. Respond appropriately to changes in the work setting


1. Conducts on-site or in-house evaluations for potential patients. This may include utilizing activities/tests from several disciplines.

2. Performs bed, bath, toilet and chair transfers without assistance for patients up to 150 pounds utilizing approved transfer techniques. Transfer techniques include standing, walking, stooping, bending, kneeling, squatting, lifting, carrying, pushing and pulling. Patients requiring moderate to maximum assistance and weighing over 150 pounds are lifted and/or transferred by two persons.

3. Shares responsibilities for on-call duties which may include carrying a cell phone, responding to emergency telephone calls, decision making in non-crisis and crisis situations and going to the clinic or residential site at any hour on any day.

4. Performs appropriate public relations activities relating to potential patients, current patients, and general CNS related interests.

5. Participates in the interview and selection process, discipline and evaluation of therapeutic staff.

6. Promotes by example and through education the CNS philosophy to all staff.

7. May screen referral calls and performs follow-up as appropriate on referrals. May coordinate admission of patients between the patient, family, carrier, attorney and prior facility. Requires extensive use of telephone as well as written communication via fax machine and letters.

8. Performs therapy sessions as needed. When this occurs, takes on duties of therapist (see specific therapist job description).

9. Transports patients as needed.

10. Performs other duties as assigned.


1. Bachelor’s degree in a related field.  Master’s or licensure/credential required.

2. CCM preferred.  Successful completion of CCM required upon meeting eligibility guidelines.

3. Minimum of 3-5 years’ experience in rehabilitation or related field.

4. Demonstrate a capacity for and interest to absorb a global knowledge of medical and clinical rehabilitation aspects relating to traumatic brain injury.

5. Experience in which supervisory abilities have been demonstrated.