Toll Collector - Dulles Toll Road


Date Posted:
Requisition Number:
Toll Operations



Do you have excellent customer service skills? Do you work well in a busy atmosphere? Do you love helping people? Are you looking for some extra income and have evening/weekend time available for work? If you're looking to make some extra income part time or full time by servicing the awesome customers of the Dulles Toll Road, then we have a job for you.


The Toll Collector position is responsible for accurately classifying vehicles, collecting tolls and providing change to motorists traveling through a toll lane. This position is essentially in an outdoor work environment, subject to weather conditions. Crossing traffic lanes safely requires good mobility, vision and hearing to be alert to traffic conditions. Peak traffic conditions require a high volume of transactions to be processed under demanding conditions. This work impacts the traveling public and as such requires courtesy, efficiency, and professionalism at all times.


We are looking to fill full-time and part-time second shift. The hours are 1PM-10PM, and weekends are required. The pay is $10.00 per hour with the potential for an additional $1.50 per hour!! You must be available to attend classroom training Monday - Wednesday, between the hours of 8AM - 5PM. Training is paid.


Job Responsibilities:

  • Proficiently operate the Department’s toll collection equipment according to procedure.
  • Accurately classify vehicles and collect proper toll amounts from motorists traveling through a toll lane.
  • Accurately make change for various U.S. bill denominations in a timely manner, issue receipts to motorists and write insufficient fund slips.
  • Accurately complete operational reports reflecting toll lane activity. At end of shift, balance cash and prepare accurate cash deposits on monies collected and tickets received.
  • Speak and understand English proficiently to effectively communicate with motorists and respond to inquiries in a courteous, professional and helpful manner.
  • Provides on the job training to new hired toll collectors and existing employees when needed.

Minimum Requirements


Experience Required:

•High school diploma or GED.

•Successfully pass English, math and cash calculation tests.

•Required to possess and maintain a current/valid driver’s license.

•Availability to work weekend hours based on business needs.

•Ability to handle high traffic volume quickly and efficiently.

•Ability to safely walk across toll lanes and climb/descend stairs while carrying up to 30 pounds.

•Ability to walk long distances.

•Ability to determine vehicle classification by visual inspection.

•Ability to handle money and make change.

•Ability to determine correct tolls based on a numerical table provided.

•Ability to deal with the public in a tactful and courteous manner.

•Ability to communicate effectively in English both verbally and in writing.

•Ability to express ideas and concepts clearly.

•Interpersonal communication skills.

•Cash handling experience on a computerized system.


Final candidates for this position will need to successfully complete drug screening and a background investigation, which may include a criminal and credit check along with DMV.