Emergency Service Collector (Suncoast Parkway)


Date Posted:
Requisition Number:
Spring Hill
Toll Operations



The Emergency Service Collector position is responsible for accurately classifying vehicles, collecting tolls and providing change to motorists traveling through a toll lane.

Looking for Full-time flexible candidates who can work various shifts (Examples are Shift A: 5AM-2PM, Shift B: 1PM-10PM, Shift C: 9PM-7AM). 

Pay is $9.63 per hour.

 Job Responsibilities:

  • Proficiently operate the Department’s toll collection equipment according to procedure.
  • Accurately classify vehicles and collect proper toll amounts from motorists traveling through a toll lane.
  • Accurately make change for various U.S. bill denominations in a timely manner, issue receipts to motorist and write insufficient fund slips.

Accurately complete operational reports reflecting toll lane activity. At end of the shift, balance cash and prepare accurate cash deposits on monies collected and tickets received.

Minimum Requirements


Experience Required:

  • The employee must be available for 3 shifts 6 days per week. Employee availability cannot be altered after hire for any reason.  The one day off or not on-call will be scheduled Monday-Thursday and could be adjusted as needed.
  • Employee will be required to accept every shift offered regardless of lead time provided the ESC has less than 40 hours in that particular week.
  • ESC employees may be required to travel outside of their normal work area and may be compensated for mileage if appropriate.
  • ESC employees will be considered FT with benefits.
  • The ESC will be managed to a  strict policy of shift refusals
    • Employee cannot refuse more than (3) shifts in a rolling 30 day period or the employee will lose their position as an ESC and will forfeit the $1.00 per hour premium.
  • If an employee loses their position as an ESC, he/she will revert back to a floater position which is considered part time, benefits will be lost.
  • Employee will be guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours.
  • Employee has the right to decline shifts after 40 hours of work per week without consequence. However, cannot decline more than(4) shifts during a 30 day period.

           Individuals in this program will be the first choice for overtime if required.

  • The ESC employee will receive a premium rate of $1.00 over and above the employee current rate of pay.
  • Employee must return phone calls for shifts requirements within one hour of the initial call to the employee.
    • ESCs are responsible for alerting Faneuil with any change to contact information immediately.
    • ESCs must keep an active phone available so they can be contacted at all times.
    • ESCs must be willing to take calls 24hrs per day, 7 days per week.
  • It will be the employee’s responsibility to keep in touch with the service center hourly if the employee is not in possession of a phone.

Job Qualifications:

  • Able to determine vehicle classification by visual inspection.
  • Ability to handle money and make change.
  • Ability to determine correct tolls based on a numerical table provided.
  • Ability to establish and maintain effective working relationships.
  • Ability to deal with the public in a tactful and courteous manner.
  • Ability to communicate effectively in English both verbally and in writing.
  • Ability to express ideas and concepts clearly.
  • Interpersonal communication skills.
  • Cash handling experience on a computerized system.
  • High school diploma or GED.
  • Successfully pass English,math,and cash calculation tests.
  • The personal behaviors needed for this position are to be dependable, friendly, professional, competent, productive, accurate, positive, supportive and demonstrate exceptional work habits.


Final candidates for this position will need to successfully complete criminal background, and drug screening.