College Graduate Leadership Program

Job Description

 

Job Summary:  An associate accepted into the College Graduate Leadership (CGL) Program is responsible for his or her own development and for completing the required training. It is expected that an individual in the CGL Program will achieve full proficiency as an Assistant General Manager (AGM) within an estimated 24 month period.  The program consists of an initial training and orientation period that will include a mixture of on-the-job training and computer-based training. After the training period, the CGL will serve as a Customer Service Supervisor (CSS) and Food and Beverage Manager (FBM) for a period of time.  After successful completion of both positions, the CGL will be considered for promotion to AGM.  While in the developmental program, the CGL ensures an exceptional customer experience that supports our vision of “fulfilling lives everyday.”

Principal Duties:

  1. Ensure a pleasant shopping experience for all customers, respond to customer complaints or inquiries.  Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.  
  2. Create a developmental plan and accomplish goals in an appropriate time frame.
    1. Successfully complete training and master CSS, FBM and AGM position requirements.
    2. Position duration is estimated to be 24 months pending performance, position availability, and ability to apply for open positions.
  3. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
  4. As a CSS, you will:
    1. Participate with the store management team and improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
    2. Ensure the 24/7 execution of all customer service programs and processes.
    3. Responsible for maintaining accurate article level inventory to maximize sale. Perform cycle counts and orders.
  5. As an FBM, you will:
    1. Analyze food service results and trends and prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability  in addition to executing  all action plans.
    2. Execute food service efficiencies and ensure planograms are utilized and followed.
    3. Become an expert of marketing programs, campaigns, strategies and initiatives. Educate all associates of the same.
    4. Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
  6. As an AGM, you will:
    1. Supervise the day-to-day task assignments and performance for all associates.  Assist with all matters relating to Customer Service Associates and the store team to include recruiting, hiring, training, coaching, associate engagement and performance management.  Recognize and award associates. 
    2. Manage labor by planning and preparing work schedules and coordinating daily assignments and activities of associates to meet the needs of the business.  In full-service fuel stores, responsibilities include supporting the General Manager with all areas of fuel labor to include the scheduling of Fuel Associates. 
    3. Monitor and analyze business processes and results to ensure that the store’s profitability goals are met.  This includes reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.

Essential Functions:

  • Exceptional customer service
  • Superior relationship building and leadership skills
  • Highly effective communication
  • Ability to multi-task
  • Experience, skills, and abilities consistent with the Wawa Core Values and Competencies

Requirements

 

Basic Qualifications:

  • Leadership in a fast-paced retail, food service, or fuel environment
  • Recent graduate from an accredited college or university (within 1 year)
  • Reliable Transportation
  • Availability to work all shifts, weekends, and holidays, based on business needs
  • Ability to learn and utilize the store’s computer applications
  • Must be at least 18 years old to be considered for this position
  • Ability to work 35 – 40 hours per week

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.